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Enhancing the customer experience becomes the focal
point around which companies can reposition their
customer-facing applications, data, documents, and
solutions resulting in:
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Increased Profitability by:
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Reducing print and mail costs by as much as
50%
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Reducing inbound Customer Service calls by
as much as 35%
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Increased revenues through unique and highly sophisticated
hyper-targeted Cross-Sell/Up-Sell solutions
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Redesigned, reformatted or enhanced monthly statements and
invoices with highly customized recipient target
formats
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Improved customer experience, self-service and satisfaction
DataOceans solutions provide our customers with
innovative technology that enables them to create an
uncontested market space.
The DataOceans Approach |
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We deal
with the data conversion/formatting once, as close
to the source as possible, and then push the data in
the desired format to the targeted recipient. This
approach eliminates time delays, errors, redundant
data copies, processing, human handling, and
intervention while providing a platform for
integrated cross-marketing and advertising
capabilities. It is easier to integrate platform
outputs then to integrate the physical
software platforms themselves. This
unique approach and the supporting products:
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Eliminate time consuming and costly application conversions
efforts
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Reduce the nightly processing windows and down-times required for
batch processing, backups, extracts, imports,
merges, copies, sorts, replication, reporting,
and audits
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Provide the ability to navigate data with greater ease and
efficiency producing accurate and valuable
information quickly
DataOceans Products and
Solutions |
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Our
Products and Solutions not only enhance the customer
experience and drive cost from the equation but they
also introduce very powerful platforms for
advertising. Companies like Google, Yahoo, Amazon,
and customers of DataOceans are attracting
advertising dollars because they can electronically
generate very targeted and specific advertising and
brand impressions that allow people to act on these
impressions immediately through their electronic
connection.
DataOceans Solutions |
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Print and Mail Transformational BPO
- A Transformational Business Process Outsource
(BPO) offering that provides the savings,
technology, processes, payment and presentment
enhancements necessary to create the right
incentives for companies with more than 50,000
statements per month to outsource this function.
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Push EBPP & Self Service
- A managed services or a software license
offering that leverages the power of the
DataOceans Transform engine to electronically
deliver customer facing documents in the form of
Adobe PDF's to the recipient's eMail Inbox.
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Return Mail Processing BPO
- A Transformational BPO managed service
consisting of a collection of business
processes, software, and proprietary procedures
for managing and optimizing Returned Mail, new
address collection and automation of previously
un-automatable processes.
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CSRP Document Archive Portal
- A fresh
approach in Customer Service tools designed
specifically for the unique needs of today's
customer service reps. CSRP offers a straight
forward interface and intuitive design features.
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Document Beautification and Redesign
- An innovative offering that allows companies
to redesign, cleanse, reformat and/or beautify
the look and feel of their statements without
requiring expensive and time consuming changes
to sensitive production print jobs.
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Electronic Payment Processing
- A robust payment processing engine seamlessly
integrated with Tier 1 Payment processors
enabling companies to avoid paying IP gateway
fees normally associated with web-based payment
transactions.
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TCMP/Targeted Cross Marketing
- A
Cross-Selling expert system for EBPP solutions.
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Affinity Marketing and Partner Advertising
- A byproduct of
our TCMP platform which provides customers with
the ability to generate revenue by selling
"white-space" on outbound PDF’s, on-line payment
confirmation pages and PDF response pages.
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Mass Customization/Individual Personalization
- A solution that enables our clients to
personalize their customers' experiences via
customer facing electronic documents and
web-portals through a unique and innovative set
of tools and technologies.
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Dynamic Reporting Capability
- A robust and innovative web-based reporting
solutions that include intuitive high-level
summary reports with SVG graphics along with the
ability to drill down to the individual
transaction level from summary reports or
directly from a section of graphs on summary
reports.
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