Enhancing the customer experience becomes the focal point around which companies can reposition their customer-facing applications, data, documents, and solutions resulting in:

• Increased Profitability by:
  • Reducing print and mail costs by as much as 50%
  • Reducing inbound Customer Service calls by as much as 35%
• Increased revenues through unique and highly sophisticated hyper-targeted Cross-Sell/Up-Sell solutions
• Redesigned, reformatted or enhanced monthly statements and invoices with highly customized recipient target formats
• Improved customer experience, self-service and satisfaction

DataOceans solutions provide our customers with innovative technology that enables them to create an uncontested market space.

The DataOceans Approach

We deal with the data conversion/formatting once, as close to the source as possible, and then push the data in the desired format to the targeted recipient. This approach eliminates time delays, errors, redundant data copies, processing, human handling, and intervention while providing a platform for integrated cross-marketing and advertising capabilities. It is easier to integrate platform outputs then to integrate the physical software platforms themselves.  This unique approach and the supporting products:

• Eliminate time consuming and costly application conversions efforts
• Reduce the nightly processing windows and down-times required for batch processing, backups, extracts, imports, merges, copies, sorts, replication, reporting, and audits
• Provide the ability to navigate data with greater ease and efficiency producing  accurate and valuable information quickly

DataOceans Products and Solutions

Our Products and Solutions not only enhance the customer experience and drive cost from the equation but they also introduce very powerful platforms for advertising. Companies like Google, Yahoo, Amazon, and customers of DataOceans are attracting advertising dollars because they can electronically generate very targeted and specific advertising and brand impressions that allow people to act on these impressions immediately through their electronic connection.

DataOceans Solutions

• Print and Mail Transformational BPO - A Transformational Business Process Outsource (BPO) offering that provides the savings, technology, processes, payment and presentment enhancements necessary to create the right incentives for companies with more than 50,000 statements per month to outsource this function.
• Push EBPP & Self Service - A managed services or a software license offering that leverages the power of the DataOceans Transform engine to electronically deliver customer facing documents in the form of Adobe PDF's to the recipient's eMail Inbox.
• Return Mail Processing BPO - A Transformational BPO managed service consisting of a collection of business processes, software, and proprietary procedures for managing and optimizing Returned Mail, new address collection and automation of previously un-automatable processes.
• CSRP Document Archive Portal - A fresh approach in Customer Service tools designed specifically for the unique needs of today's customer service reps. CSRP offers a straight forward interface and intuitive design features.
• Document Beautification and Redesign - An innovative offering that allows companies to redesign, cleanse, reformat and/or beautify the look and feel of their statements without requiring expensive and time consuming changes to sensitive production print jobs.
• Electronic Payment Processing - A robust payment processing engine seamlessly integrated with Tier 1 Payment processors enabling companies to avoid paying IP gateway fees normally associated with web-based payment transactions.
• TCMP/Targeted Cross Marketing - A Cross-Selling expert system for EBPP solutions.
• Affinity Marketing and Partner Advertising - A byproduct of our TCMP platform which provides customers with the ability to generate revenue by selling "white-space" on outbound PDF’s, on-line payment confirmation pages and PDF response pages.
• Mass Customization/Individual Personalization - A solution that enables our clients to personalize their customers' experiences via customer facing electronic documents and web-portals through a unique and innovative set of tools and technologies.
• Dynamic Reporting Capability - A robust and innovative web-based reporting solutions that include intuitive high-level summary reports with SVG graphics along with the ability to drill down to the individual transaction level from summary reports or directly from a section of graphs on summary reports.