"One Platform, Print or Electronic, Billing or Marketing"®

We understand that at most large companies today, IT organizations are under tremendous pressure to deliver tangible results within the same financial year that an investment in IT is made.   

Print and Mail Transformational BPO - A turn-key Business Process Outsource offering that provides the savings, technology, processes, payment and presentment enhancements necessary to create the right incentives for companies with more than 50,000 statements per month to outsource this function. Companies that outsource their print and mail function to DataOceans can expect:

• A minimum of 20% decrease in the cost of print and mail

• State of the art electronic bill payment and presentment options

• State of the art Customer Service Rep Portal

• Proven in-bound call reduction offerings

• Ability to generate new revenue from cost centers

• Ability to enhance branding, targeted communications, cross-sell/up-sell, and advertising

• Improved Bounced Mail Processing and handling

• Functionality detailed in the Push EBPP offering in an outsourced environment

• Platform for future growth

Push EBPP & Self Service - Push EBPP leverages the power of the DataOceans Transform engine to electronically deliver customer-facing documents in the form of "Interactive" Adobe PDF's to the recipient's eMail Inbox to:

• Reduce inbound calls to Customer Service call centers
• Eliminate print and mail costs
• Enable recipient interaction via built-in Response Buttons for:
  • Payment, Payment History, Change of Address
  • Request Past Statements, Dispute, Request RMA
  • Re-Order, Contact Customer Service, others
• Eliminate paper payments and improving DSO
• Improve overall customer satisfaction while improving internal workflows
• Increase customer self-service
• Enable managed delivery, response tracking, payment forecasting, and usage reporting
• Enable the capabilities listed in Document Beautification and Redesign
• Enable the capabilities listed in Electronic Payment Processing
• Enable the capabilities listed in Customer Service Portal
• Enable the capabilities listed in Targeted Cross Marketing
• Enable the capabilities listed in Affiliate/Partner Advertising
• Extend the functionality of Call Center IVRU to Interactive PDFs, e.g. Request Payment Extension via PDF

Return Mail BPO – A collection of patented and automated solutions for end-user companies and print mail service providers that send large quantities of mail that are plagued by the costly and manual problem of return mail. Whether printing is in-house, outsourced, or you utilize USPS address services, DataOceans has a solution for you.  With our Return Mail solutions, you can:

• Totally Eliminate the Handling of Return Mail
• Redeploy Mail Room Employee
• Reduce Printing and Mailing Costs
• Improve Cash Collections
• Improve Customer Service
• Reconnect with Lost Customers

CSRP - Customer Service Representative Portals - A fresh approach in Customer Service tools designed specifically for the unique document access and retrieval needs of today's customer service reps. CSRP offers a straightforward interface and intuitive design features including:

• Retrieval and viewing of the exact same document image as the image delivered to the customer
• Ability to initiate electronic redelivery of statements and invoices
• Ability to initiate electronic delivery of past invoices
• Archive search capabilities with virtually limitless indexing of document fields
• Partial field name/data searches, e.g. search for all fields beginning with Hil* or 1024*, etc.
• Detailed auditing, tracking, and reporting of customer delivered documents, including:
  • Creation date
  • Delivery date (including successful delivery validation)
  • Open Date (if feature is enabled)
  • Detailed Response Button tracking
  • Payments and Scheduled Payments
  • Cross-Sell and Up-Sell response tracking
• Delivery Preference Manager allowing varying document delivery mode,
  • Offers choice of delivery mechanism  ( eg, eMail, Portal or printed )
  • Requested format (XML, PDF, Excel, EDI, etc.)
• CSRP can be enabled standalone or integrated with other CRM applications

Document Beautification and Redesign - An innovative offering that allows companies to redesign, cleanse, reformat and/or beautify the look and feel of their statements without requiring expensive and time consuming changes to sensitive production print jobs. VisualPDF features include:

• Minor changes or complete redesign of legacy system print output in a fraction of the time required using conventional methods
• Requires no changes to existing print-output generation jobs and processes
• Provides an intuitive graphical WYSIWYG layout editor for document redesign and enhancement
• Requires only business analyst or marketing analyst skill level, programming or technical skills are not required
• Provides standard, customized, and custom built templates and design stencils
• Enables document merging, consolidation, and book marking of multiple documents to the same recipient in the same delivery
• Enables analysts to dynamically select different layout templates for different customer demographics, e.g. :
  • Larger fonts for seniors
  • Create Spanish language template for Hispanic customers
  • Cool graphics and colors for GenX
  • Spanish Language version for Hispanics
  • Rich look and feel for Platinum accounts
  • Seasonal themes
• Built-in Stencils for automated positioning of Targeted Cross-Marketing Offers
• Built-in support for Affiliate Marketing/Partner Advertising
• VisualPDF automatically generates source code for High-Volume, horizontally scalable rendering of Interactive PDF's

Electronic Payment Processing - All DataOceans solutions are seamlessly integrated with a robust and highly secure industrial-strength payment processing engine.  The payment processing platform has been designed for exceptionally high scalability, availability and reliability for the most demanding payment processing environments.  The platform is one of the most extensible and flexible solutions on the market and is designed to solve many of the problems plaguing on-line payment processors today.  The solution handles virtually all types on-line payment methods from credit and debit cards to on-line checks.  It also handles virtually any payment scenario from simple recurring subscriptions to complex shopping carts with volume discounts, dynamic pricing and real-time backend inventory integration. Some of the more unique features of the payment processing platform include support for but are not limited to:

• Ability to insert and display a targeted cross marketing offer specific to the recipient
• Ability to select targeted offers using 3rd party demographic information in real-time
• Ability to pre-populate payment fields on Web-Based Payment pages
• Combination Payments - Ability to support on-line combination payments
• Dispute & Re-Calculate - Customers can selectively dispute certain line items. The bill is automatically recalculated with the new Payment Amount for Payment.
• Payment Scheduling – Ability to schedule in advance a payment for a specific due date and then have their payment transacted on that scheduled due date from the electronic statement.
• Forecast AR - DataOceans passes detailed billing and "schedule payment date" to the statement or bill originator. This data provides the bill originator with information about future receivables that traditionally does not exist.
• Late Payment & Auto Reminder - provides clients using the DataOceans Push EBPP solution with Late Payment and Auto Reminder services.
• Subscription Management – Ability to schedule recurring payments for automatic monthly debit which include the following payment types:
  • One time Charges
  • Recurring fees Daily/Weekly/Monthly/Quarterly/Annually
  • "Free to Pay" Subscriptions - Subscriptions with trial offers
  • Automatic Rescheduling of recurring billing on soft-decline errors
• Payment Page Flexibility and Support -
  • Directly from within a PDF by embedding a PDF based Payment Page.
  • Hyperlinks from within a DataOceans generated PDF to:
    • An existing Customer hosted Web-Based Payment Page.
    • A DataOceans hosted custom Web-Based Payment Page.