HEALTHCARE PROVIDERS

HEALTHCARE PROVIDERS

Customer communications challenges:

Ineffective communications & unmet patient expectations

Difficult to drive new revenue from existing patients with current communication.

Key patient data is incomplete and locked up in legacy applications.

High costs & long timelines

Routine communication changes require high priced IT projects and long timelines.

High call volumes due to confusing or inconsistent communications, branding and content.

Increased regulatory & reputational risk

Inability to rapidly and affordably respond to changing regulations around patient communications, emerging business requirements and evolving patient expectations.

Limited control over call center letter content generation, postage costs and eDelivery.

Customer communications challenges:

INEFFECTIVE COMMUNICATIONS & UNMET PATIENT EXPECTATIONS

Decreased patient satisfaction and loyalty due to increasing multi-channel, digital engagement expectations.

Difficult to drive new revenue from existing patients with current communication touches.

Inability to satisfy patient communication preferences and to target patients with relevant offers because key customer data is incomplete and locked up within multiple legacy applications.

Patient communications are not compelling and are sometimes confusing due to inconsistent branding and content across lines of business and channels.

Antiquated and conflicting business processes that don’t support multi-channel distribution for multiple lines of business.

HIGH COSTS & LONG TIMELINES

Routine communication changes require high priced IT projects and long timelines.

Limited business enablement due to complex communication tools and limited employee experience.

Limited CAPEX to fund a comprehensive communications transformation that requires a multi-generational project.

High call volumes due to confusing or inconsistent communications, branding and content.

High total cost of ownership from multiple, unintegrated vendor and in-house developed applications.

Communication system components that are declining or no longer supported technologies.

Inability to suppress print and drive customers to lower cost self-servicing channels due to lack of compelling digital experience, limited adoption promotion and limited data availability.

INCREASED REGULATORY & REPUTATIONAL RISK

Inability to rapidly and affordably respond to changing regulations around patient communications, emerging business requirements and evolving patient expectations.

Limited control over call center letter content generation, postage costs and eDelivery.

Lost opportunity due to limited targeted marketing capabilities and the dependency on IT resources to make the simplest changes.

Privacy concerns and fear of data breaches along with other compliance concerns that impact reputational and financial risk.

Duplicative, missing or incorrect customer data.

Inability to govern and audit all of the communications sent to a single client.

DataOceans Oceanus enables Providers to effectively communicate with their patients:

Patient discharge reporting to summarize care provided
CMS reporting to drill into root causes that are leading to lower scores
Data mining for targeted disease management communications
Targeted messaging for long-term quality of care improvement
Re-admission avoidance
Template management and simplification

DataOceans Oceanus enables Providers to effectively communicate with their patients:

Patient discharge reporting to

summarize care provided

CMS reporting to drill into root

causes that are leading to lower scores

Data mining for targeted disease

management communications

Targeted messaging for long-term

quality of care improvement

Re-admission avoidance

Template management and

simplification

MULTI-CHANNEL

distribution

 CUSTOMER PREFERENCE

management

BUSINESS DRIVEN

targeted content

ENGAGING EXPERIENCE

with video

SELF-SERVICE

payments

DESIGNED

for purpose

MULTI-CHANNEL

distribution

 CUSTOMER PREFERENCE

management

BUSINESS DRIVEN

targeted content

ENGAGING EXPERIENCE

with video

SELF-SERVICE

payments

DESIGNED

for purpose