The DataOceans Blog
The latest in thought leadership and news related to customer engagement.
“She is tossed by the waves but does not sink.” For over a thousand years, this has been the motto of the city of Paris. As we try to get back to working under more normal conditions, this motto is one sales professionals should take to heart.
Your front-line employees are the face of your company and a frequent point of contact between your bank or credit union and your customers. So it follows that if your employees aren’t engaged at their jobs, the customer experience will suffer for it.
Under pressure to generate revenue and increase profits, organizational leadership often chooses to cut down on cost centers in their organizations. Although they are vital to customer service and long-term growth, customer contact centers often fall victim to these kinds of cutbacks.
Consumers want personalization applied to other spheres in their lives, including their health plan communications.