The DataOceans Blog

The latest in thought leadership and news related to customer engagement.

oil painting by Claude-Joseph Vernet titled The Shipwreck

Challenging Times Require a Focus on Resilience

“She is tossed by the waves but does not sink.” For over a thousand years, this has been the motto of the city of Paris. As we try to get back to working under more normal conditions, this motto is one sales professionals should take to heart.

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isometric illustration of member journeys mapped at a credit union

Member Journey Mapping for Credit Unions

Years ago, it was easier to develop a website. A developer could build a site using straight html and assume it would be viewed using Internet Explorer. But times change. The same can be said for member journey mapping.

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Customer Communications Generate Profit Concept

Customer Communications Can Generate Profit

Under pressure to generate revenue and increase profits, organizational leadership often chooses to cut down on cost centers in their organizations. Although they are vital to customer service and long-term growth, customer contact centers often fall victim to these kinds of cutbacks.

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