The DataOceans Blog
The latest in thought leadership and news related to customer engagement.
Staying Connected This Thanksgiving
As Thanksgiving nears and marks the beginning of winter festivities, millions of Americans are wondering whether things will go back to normal. But it may
What Is Financial Inclusion?
Financial inclusion is an important concept in the ever-evolving global economy in this day and age. We are all looking at issues like inflation, wage
The Dangers of Physical Mail
Many businesses have been turning back to physical mail recently out of fear of data leaks. This fear, though it comes in the wake of
Challenging Times Require a Focus on Resilience
“She is tossed by the waves but does not sink.” For over a thousand years, this has been the motto of the city of Paris. As we try to get back to working under more normal conditions, this motto is one sales professionals should take to heart.
To Improve Customer Experience, Improve Employee Experience
Your front-line employees are the face of your company and a frequent point of contact between your bank or credit union and your customers. So it follows that if your employees aren’t engaged at their jobs, the customer experience will suffer for it.
Member Journey Mapping for Credit Unions
Years ago, it was easier to develop a website. A developer could build a site using straight html and assume it would be viewed using Internet Explorer. But times change. The same can be said for member journey mapping.
