The DataOceans Blog
The latest in thought leadership and news related to customer communications management.
How to Influence Customer Behavior Via a Monthly Statement
Consumers are bombarded with messaging everywhere. Fortunately, for industries like broadband, water, gas, electric, cellular and other utilities, a monthly statement is a dependable point of customer contact every month.
Covid’s Long Term Impact on Gen Z Customers
Even after the pandemic lifts, members of Gen Z may look back at 2020 as a watershed year that has changed their expectations for good and influenced their spending behavior for decades to come.
Digital Transformation in Banking Communications
The Hyperbole gap and the Capacity gap will be very familiar to banking and financial services organizations, especially as they struggle to upgrade their customer communications.
Succeeding With Customer Communications Management
Today, customers have much higher expectations of the communications they receive. Their experiences in the digital marketplace mean that they expect the companies they buy from to understand them and customize their offerings to their unique needs.
For Retailers, Covid a Study in Evolution
Much like the peppered moth, retailers today are rapidly evolving in a struggle for survival, as Covid transforms the way they engage with customers.
An Outsourcing Everything Strategy Includes Customer Communications
To stay ahead of the next disruption, businesses will need to continue to digitally transform, and one way to do so is by adopting cloud-based technologies that are more innovative and agile than traditional solutions.
