The DataOceans Blog

The latest in thought leadership and news related to customer engagement.

family who are credit union members saving coins in a piggy bank

Solving Your Members’ Four Problems

In today’s pandemic world, credit unions think about the member in terms of PPP or PPE or DQ. While all of these are important, let’s take a moment to take a few steps back and give mindful thought to why a member engages in a credit union in the first place.

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business people isolated in individual boxes

For Sales, Personalization is More Essential Than Ever

As a salesperson, I wouldn’t present – or even speak – to a potential customer without knowing something about them. Retail organizations may not be making direct presentations to sell their products and services to customers, but they are making digital ones, and are under increasing pressure to personalize their offers to customers’ unique wants and needs.

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