The DataOceans Blog
The latest in thought leadership and news related to customer communications management.
In Demand More Than Ever: Empathy in Customer Communications
After a year of difficulties for all of us, both individuals and businesses, empathy in our business communications has become essential.
Your Bank Statement is Now the Key to Cross Selling
Even with the best customer service on staff, it’s difficult to upsell your bank products and services in the branch. That’s where the monthly bank statement can help.
Seven Ways to Improve Customer Engagement
Customer engagement is a more effective strategy to pursue to create value for your customers and increase their loyalty.
Cultivating an Infinite Mindset in Business
Today you may be focused on quarter four’s numbers and perhaps even thinking about headcount. It’s a good time to ask what your company’s end goal really is.
Covid Vaccines Present Challenges for Healthcare Communications
Healthcare providers and payers have worked hard to communicate to patients, plan members and the general public about the virus. The vaccines are an opportunity to share some good news, but both providers and payers will face challenges when communicating about the vaccine rollout.
The Liminal Appeal of QR Codes
If you are not currently printing QR codes on your printed statements, you may be missing an opportunity to drive your customers to digital delivery, or to showcase other offerings. Even if you’ve used them in the past with little success, now may be a good time to try them again.
