The DataOceans Blog
The latest in thought leadership and news related to customer engagement.
During the many years I worked from home, I learned some very valuable lessons, and discovered that there are a handful of critical keys to success in a virtual office setup.
Covid has transformed the way organizations need to communicate with their customers. That includes healthcare payers whose members now expect immediate, customized and omnichannel communications.
After a year of difficulties for all of us, both individuals and businesses, empathy in our business communications has become essential.
Even with the best customer service on staff, it’s difficult to upsell your bank products and services in the branch. That’s where the monthly bank statement can help.