Consumers are bombarded with messaging everywhere. Fortunately, for industries like broadband, water, gas, electric, cellular and other utilities, a monthly statement is a dependable point of customer contact every month.
The Hyperbole gap and the Capacity gap will be very familiar to banking and financial services organizations, especially as they struggle to upgrade their customer communications.
The increased sophistication and pervasiveness of hacking has resulted in many high-profile breaches of security over the last few years, compromising the personal information of everyone from email account holders to federal employees.
Despite the rapidly changing technology landscape, health care providers are generally slow to adopt new solutions that can make operations more efficient.
SMS is the most used data service in the world. Around 4.2 billion people use mobile phones to text, and over 8 trillion text messages are sent annually.
If you’ve logged into your Netflix account and seen movie or television show recommendations based on your previously watched titles, you’re experiencing personalization at work.
Last year customers of the UK bank NatWest were upset after receiving notification that the bank would no longer send paper statements.
ATLANTA, GA – October 11, 2017 As a CCM hosted managed service provider, DataOceans works with its clients to optimize their CCM workflow, including outsourced or in-house print environments. When considering whether to outsource print from an in-plant facility, there are many factors that may tip the scales in one direction or the other. It […]
ATLANTA, GA – September 5, 2017 In a September 1st article in Document Magazine titled “The Digital Revolution in CCM: Are We There Yet?” author Allison Lloyd asks the question “how far have we really come in transforming our communications” with respect to organizations achieving engagement with their digital communications? Disappointingly, the answer is not […]
DataOceans announces being awarded the final selection and winning of an RFP issued by large consumer auto finance company to provide billing statements, notices, customer servicing letters, SMS messaging, and a customer self-service and payment portal. The billing statements will be available to customers as printed statements and online statements for viewing as responsive tablet […]