Even after the pandemic lifts, members of Gen Z may look back at 2020 as a watershed year that has changed their expectations for good and influenced their spending behavior for decades to come.
Today, customers have much higher expectations of the communications they receive. Their experiences in the digital marketplace mean that they expect the companies they buy from to understand them and customize their offerings to their unique needs.
Much like the peppered moth, retailers today are rapidly evolving in a struggle for survival, as Covid transforms the way they engage with customers.
To stay ahead of the next disruption, businesses will need to continue to digitally transform, and one way to do so is by adopting cloud-based technologies that are more innovative and agile than traditional solutions.
In July, amid considerable opposition, the U.S. Postal Service (USPS) rolled out a pilot program standardizing delivery times to reduce labor and transportation costs.
One of the most brilliant things about our digital, always-connected world is the access we all have to successful and inspiring people.
Happy customers are loyal customers. And when it comes to banking, customer satisfaction is vital. Simply, customers no longer have to choose between a few local bank branches.
The death of politician and civil rights leader John Lewis was a major event in the US. Another notable political figure died this week. His story is an interesting one, and it starts with a credit union.
The past few months have been full of social media postings of public meltdowns of store customers acting out when requested to wear a mask. It’s hard to watch, but also hard not to watch. Rather than drawing any conclusions about their behavior, one commonality worth noting is that they tend to belong to one […]
A recent NY Times op ed fast forwarded a year and a half to imagine a world where COVID is finally behind us. Its conclusion: the pandemic is a defining event that will impact us for decades.