CCM solutions can help credit unions improve their member communications and increase revenue. Here are four ways they do it.
DataOceans is one of several leaders in the CCM space profiled in the 3rd edition of the Madison Advisors research report on Customer Communications Management (CCM) hosted managed services (HMS) providers.
Organizations can learn from the events of 2020 to improve their customer communications in 2021. Here are two important takeaways.
Covid has transformed the way organizations need to communicate with their customers. That includes healthcare payers whose members now expect immediate, customized and omnichannel communications.
After a year of difficulties for all of us, both individuals and businesses, empathy in our business communications has become essential.
Even with the best customer service on staff, it’s difficult to upsell your bank products and services in the branch. That’s where the monthly bank statement can help.
Customer engagement is a more effective strategy to pursue to create value for your customers and increase their loyalty.
Healthcare providers and payers have worked hard to communicate to patients, plan members and the general public about the virus. The vaccines are an opportunity to share some good news, but both providers and payers will face challenges when communicating about the vaccine rollout.
If you are not currently printing QR codes on your printed statements, you may be missing an opportunity to drive your customers to digital delivery, or to showcase other offerings. Even if you’ve used them in the past with little success, now may be a good time to try them again.
Even after the pandemic lifts, members of Gen Z may look back at 2020 as a watershed year that has changed their expectations for good and influenced their spending behavior for decades to come.