Customer Engagement Events for This Year and Beyond
In person events are starting to ramp up for the second half of this year – and there are still some excellent online-only ones as well. Here are upcoming events for customer engagement and experience.
Money 20/20 USA MoneyFest
July 20 – 23, 2021
Free, register to join.
Another event hosted by Money 20/20, MoneyFest is a three day long online convention with 35 industry leaders, 20 sessions with 10 deep-dive fintech panels, and commentary from successful startups and investors. The agenda is filled with various small panels every hour and will be livestreamed and on demand so missing out isn’t an option.
Digital Experience Summit
July 29, 2021
Free online event.
This is the third in a four-part series of online events, with the theme Orchestrate: Raising your relevance, advancing omnichannel. Topics covered at this event are timely, including the upcoming disappearance of cookies in 2022, omnichannel personalization, and the use AI to deliver a better customer experience. Bonus: registrants can access videos from prior events in the series.
Discovery2021
August 12, 2021
Free online event.
Credit union conference that will feature topics of general interest to CUs, but that also has several sessions of interest, including The Hidden Growth Opportunities in Your Data and Preparing for Marketing Success in a Post COVID-19 World.
Customer Contact Week Online
September 14 – 15, 2021
Free online event.
This free online event will explore data from CCW’s annual Consumer Preferences Survey to reveal what customers actually want and how companies can efficiently deliver. It will also reveal strategies to uncover and then to adapt people, process, and technology.
Enterprise Connect
September 27, 2021 to September 29, 2021
Gaylord Palms Resort in Orlando, Florida
An independent, vendor-neutral event with conference sessions, keynote speakers, networking opportunities, and an expo floor with major vendors. The goal is to optimize investments in communications and collaboration systems, services, apps, and networks.
Customer Experience Strategies Summit Canada
October 13 to October 14, 2021
Online only.
This is the tenth year for this event dedicated to CX executives from the public sector, private sector (B2B and B2C), consultants, and others who are looking to create transformational experiences that increase profitability across the customer journey. Although the event is digital this year, it has been designed to maximize networking opportunities for attendees, via small working groups, peer-led breakouts, and roundtable discussions.
Money 20/20 USA Las Vegas
October 24 – 27, 2021
The Venetian, Las Vegas, NV
Founded by Payments and Fintech veterans from Google, TSYS, and Citi, this event focuses on collisions, conversations, serendipity, and magic to come together to help related industries to grow. Across four days of the convention, C-level executives, renowned speakers, and innovators come together to disrupt the future of money worldwide.
Customer Contact West
October 24 – 27, 2021
Hyatt Huntington Beach, CA
This is the 17th annual CCW, a Frost & Sullivan Executive Mind Exchange. Participants will be able to network with VPs, Directors, and Senior managers of contact centers, customer experience, operations, customer analytics, customer care, quality assurance, etc. in various collaboration zones. Previous participants have been ADP, Aetna, Allstate, Amazon, American Express, Dyson, eBay, Disney, Etsy, Facebook, Google, Kroger, Shopify, Starbucks, Toyota, and more.
Big Bright Minds 2021
October 25 – 28, 2021
Marriott Irvine Spectrum, Irvine, California
This event is composed of 3 days of credit union leaders coming together to share their knowledge to address six key challenge areas: data analytics, DEI, Financial Lives in Transition, Technology, Community Social Impact, and Innovation & Incubation. Big Bright Minds places emphasis on the credit union industry. A virtual track is available for those unable to join in person in Irvine.
Digital Experience Summit
October 28, 2021
Free online event.
October 28 11:00 AM to 4:00 PM EST : Optimize: Culture, Insights, Experimentation, and ROI
At Digital Experience Summit, participants will gain digital customer experience skills, learn how top brands run their digital ops, and get up to speed on AI, Machine Learning, and Customer Data Platforms. Two keynote speakers, workshops, panels, and networking opportunities are on the agenda for this online event.
Xplor21 Customer Communications Conference
November 16 – 18, 2021
TradeWinds Island Grand Resort in St. Pete Beach, Florida
The Future of Customer Communications to bring together end-users, analysts, consultants, industry experts, and vendors. 40+ educational sessions and panels, keynote speaker, 24 leading edge exhibitors, and daily networking events
ClientSuccess CS100 Summit
February 15 – 17, 2022
Sundance Mountain Resort, Utah
Two days of inspiring and impactful content with keynotes, innovation pitches, panels, roundtable discussions, knowledge sharing, and peer networking for customer success executives and leaders.
DataOceans helps digitally transform the customer engagement technologies of many of our clients. Our comprehensive customer engagement platform enhances customer touchpoints at every stage to drive long-term growth, loyalty, and profitability. Talk to us about how we can partner with your organization to help you meet your digital transformation goals.