DataOceans, LLC, a leading provider of software solutions and services that help customers in the banking, healthcare, utility, broadband and communications industries unlock data from multiple existing systems to create and deliver newly enhanced and highly personalized full-color, interactive documents, such as bills, statements, invoices, and notices, today announced upgrades to its existing electronic delivery and interactive PDF (iPDF) capabilities.
DataOceans has expanded the iPDF to include mobile delivery solutions for phones and tablets including iPhone, Droid, and iPad devices. Each iPDF will now be dynamically sized for the appropriate device in which the iPDF is being viewed. The new updates utilize what Chien Hsiung, Chief Architect at DataOceans, describes as “form factor personalization.”
Dave Hickson, Chief Marketing Officer at DataOceans, describes the presentation of statement content as “dynamic content density,” meaning the level of detail in each iPDF is tailored for the appropriate device. When the iPDF is viewed from a full size computer or laptop, the “content density” is at its default maximum. When the iPDF is viewed from a tablet device the content density will be set to medium, and when the iPDF is viewed from a mobile phone the content density is set to light.
The default call to action on a DataOceans iPDF is “click here to…” but on iPDFs for mobile devices, the call to action is “tap to…” for interactions such as payment, contact customer service, view prior statements, and more. This will allow client’s customers to view iPDFs on mobile devices (phones and tablets) and have the ability to “tap for detailed information” or “tap for a detailed statement.” The recipient will then receive the appropriately sized iPDF and content density for their viewing device, and the iPDF will also facilitate a drill down for detail or retrieval of the full iPDF if the need arises.
DataOceans offers products and services that help companies across many industries improve the look and feel of existing print and electronic customer-facing documents. The company’s print, portal, email and mobile delivery options offer multiple, or omni-channel, modalities resulting in significant cost savings, improved customer self-help and a delightful overall customer service experience.
In addition, DataOceans provides data transformation services that allow businesses to create data-driven, eDelivered interactive documents containing highly-targeted, personalized communications and marketing messages that can increase their revenue and decrease calls to their customer call centers. The solutions can be bundled with a variety of payment offerings which include straight through processing, ACH, credit card, and mobile payments. These powerful solutions can be implemented by Data Ocean’s clients in 90 days, without significant involvement of our client’s IT resources.
Visit www.DataOceans.com for more information about the company and its products.