DATAOCEANS ACTIVE OPENINGS

Are you one of those technically proficient and creative individuals who wish they’d had an opportunity to contribute to a major institution in its infancy? If you are, then we can’t wait to meet you!  At DataOceans, you’ll face new challenges every day that will demand new and innovative solutions. Our culture is all about working hard and playing hard in a fun-loving environment.

Director, Program Management Office | Client Success Manager | Quality Assurance Engineer | Full Stack Web Developer

Director, Program Management Office

DataOceans, a leader in Customer Communications Management (CCM) solutions, is seeking a qualified candidate to join our growing team. Not much has changed more rapidly in the last 5-10 years than how organizations communicate with their customers and the technology that supports this communication. As companies look to take advantage of innovations in technology capabilities, they are also looking for technology partners like DataOceans to help them deliver solutions rapidly and provide hosting opportunities that reduce their operations overhead and increase the likelihood of success. If you enjoy working with a talented team where your input is highly valued, if you strive to build secure high-quality software, and if you thrive on constant learning and improvement, then we want to hear from you.

Responsibilities

The Director, Program Management Office oversees the Program Management Office (PMO) to ensure programs and projects meet organizational goals and requirements. Develops and implements PMO processes and policies, directs project management staff, and works with other department leaders to define, prioritize, and develop projects and programs.

The Director of the PMO’s purpose is to ensure we administer and monitor projects such that cost, quality, schedule, & benefits realization are controlled and achieved. This will be done by ensuring that all projects adhere to the best practices & standard approaches for project management. The PMO director develops & implements best practices to enable the successful delivery of a broad range of projects to stakeholders across the business.

In this role, the candidate will be responsible for the following:

  • Direct the PMO within a matrix organization
  • Develop and implement a strategy for the PMO and project delivery to assist in the business meeting or exceeding its overall strategy
  • Ensure the successful implementation of the PMO’s strategy, responsibilities, services and deliverables
  • Define and embed project control and governance
  • Responsible for continuous improvement relative to project delivery, processes, systems and governance
  • Ensure cross-program dependencies are managed
  • Provide support to project planning, milestone management, scope management, resource forecasting; financial management; change management across the PMO
  • Coordinate best practice and ensure lessons learned are logged
  • Ensure efficient change control methods and process are utilized
  • Prepare regular status reporting to all levels of the business
  • Communicating effectively with all stakeholders
  • Build cohesion within the project teams and motivate the team to meet the business objectives
  • Recruit and develop Project Management resources as required
  • Other responsibilities as assigned relating to the mutual success of DataOceans and its clients

Minimum Required Experience

  • 5 – 7 years successful project/program management
  • Experience managing a PMO or large programs encompassing PMO functions
  • Leadership experience from a senior project management role
  • Good relationship management skills
  • Personable, pro-active, professional and able to demonstrate full commitment to organizational goals and objectives
  • Able to advise the executive level of the business and help to provide PMO direction strategically
  • Experience with project management using Agile methodology
  • Strong and demonstrated ability to build lasting relationships with key stakeholders
  • Strong skills in creating and maintaining project plans, including risks, action items, issues, dependencies
  • Proven and successful experience with successful project delivery at a senior level
  • Proven experience with successful schedule and risk management
  • Knowledge of benefits and dependency mapping, risk management and resource planning
  • Ability to influence others at all levels of the business
  • Ability to competently mediate disagreements and negotiate agreeable resolutions
  • Training and coaching of PMO personnel
  • Knowledgeable and experienced in efficient Change Management methods
  • Excellent written/oral communication skills for reports and presentations
  • Comprehensive understanding of new software for project management to ensure the Company maintains, develops and fully exploits existing and emerging technologies

We offer a competitive salary, comprehensive benefits including Health, Dental and Vision Insurance as well as a generous 401k matching program.

Our team is focused on ensuring you are positioned to thrive.

DataOceans is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

In compliance with Federal law, all persons hired will be required to verify identity & eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

If you are interested, please forward resume to hr8@dataoceans.com.

Client Success Manager

The Client Success Manager (CSM) serves as the relationship owner, strategic advisor and the central point of contact for the client. The CSM is responsible for a portfolio of companies; ensuring their satisfaction, maximizing lifetime value and usage of the DataOceans CCM platform and related services.

Working closely with sales and professional services, the CSM will define and develop Client Success Blueprints for prospective and new clients. The CSM will be responsible for working cross-functionally within the client’s organization and within DataOceans to achieve the strategic goals defined in the Client Success Blueprint.  This position requires the CSM to have an understanding of customer communications and related service interactions as well as how they impact a DataOceans client’s revenue, customer retention and overall operational efficiency. CSMs will help clients understand how different web based and other communication and self-service technologies (Web, Mobile, SMS, Email, Phone and Social) can be utilized effectively to deliver better results.  While CSMs need to understand and apply technology concepts, they will not be performing development work.

CSMs will develop relationships with key client contacts and help them to achieve results that support their specific industry, key use cases and desired business outcomes. This role is central to DataOceans’ goals of maintaining all clients as reference clients and maximizing client adoption, product and platform use. The CSM serves as a key post-sale resource for customers. Using in-depth knowledge of the customer, their industry and specific use cases and other information documented in the Blueprint, CSMs help clients achieve greater efficiencies, drive additional revenue and improve customer retention.  The CSM advises clients on the benefits of additional technology and services beyond existing features and will close new opportunities with existing clients.

This position reports to the leader of the Client Success Team and requires a candidate with the ability to work independently.  Initially, this position will focus on supporting the onboarding of a strategic client in the health insurance industry and will require the CSM to spend significant time onsite with the client working as project manager, designated point of client contact and relationship owner. Travel and overnight stays, during the work week, to client locations in major US cities 2 hours air travel or less from Atlanta will be scheduled in advance around key milestone dates and will occur regularly as the new client is on boarded.  Frequent travel is not an intermediate or long-term expectation of the CSM role.

Responsibilities

The CSM has the following responsibilities:

  • Document and memorialize the scope of deployment (Client Success Blueprint) of new clients on the DataOceans platform
  • Be accountable for the correct onboarding of clients with regards to strategic initiatives like digital engagement, targeted content, and other critical strategic client goals
  • Plan and conduct strategic review sessions with clients to track progress towards strategic goals and identify new revenue opportunities for DataOceans and strategic initiatives for clients
  • Drive new initiatives created in strategic review sessions and work with other departments as needed to produce results
  • Manage client relationships on day to day basis: track ROI levers, client issues and requests, advocate for client internally, be the first point of contact for escalations
  • Develop expertise in client’s industries and how the DataOceans’ platform can produce value
  • Draft business requirements and provide project management support as needed to advance key initiatives

Basic Qualifications

  • Bachelor’s Degree and/or 4-8 years of professional experience in a client services, project management, and/or consulting role
  • Knowledge and experience managing projects and working with and drafting requirements
  • Experience in client/customer facing roles, strong written and verbal communication skills
  • Ability to build relationships and influence other functional areas
  • Problem-solving skills with ability to perform root cause analysis
  • Experience prioritizing multiple issues to maximize ROI and maintain compliance
  • Knowledge of and experience with the software development project lifecycle (e.g., design, development, QA testing, implementation, etc.)
  • QA Testing or UAT experience
  • Experience managing multiple projects and project teams
  • Proficient with Microsoft Office applications
  • Experience working in the Information Technology, Financial or Healthcare industries, or consulting
  • Background explaining ROI to stakeholders at multiple levels within an organization

Preferred Qualifications

  • Experience in the health insurance or health care industries is strongly desired
  • Experience with enterprise platforms CCM, ECM, Document Management, CRM, marketing automation/email marketing BPM systems, preferred
  • Ability to interact with and influence all levels, from individual contributors (ie. System Administrators) to leaders (ex. Executive Sponsors)
  • Ability to create and convey customer objectives, success strategies, and to deliver insights for internal and external stakeholders.
  • Self-motivated, highly collaborative, creative, goal-oriented and team-centric.
  • Demonstrated organizational and operational skills that allow you to manage and support customers at scale.
  • Consulting, digital marketing and/or sales experience
  • PMP or other project management certification or training

DataOceans is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

In compliance with Federal law, all persons hired will be required to verify identity & eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

If you are interested, please forward resume to hr8@dataoceans.com

Quality Assurance Engineer

DataOceans, a leader in Customer Communications Management (CCM) solutions, is seeking a Quality Assurance Engineer to join our growing team. Not much has changed more rapidly in the last 5-10 years than how organizations communicate with their customers and the technology that supports this communication. As companies look to take advantage of innovations in technology capabilities, they are also looking for technology partners like DataOceans to help them deliver solutions rapidly and provide hosting opportunities that reduce their operations overhead and increase the likelihood of success. If you enjoy working with a talented team where your input is highly valued, if you strive to build secure high-quality software, and if you thrive on constant learning and improvement, then we want to hear from you.

Responsibilities

As a Quality Assurance Engineer, the ideal candidate will be responsible for working with the business analysis and development teams to design and run test cases for the company’s software applications.  This job will require you to understand the unique business requirements of each client implementation and the business intent of each unique client configuration, in order to design the appropriate comprehensive test plan. The position will require strong technical and analytical skills along with the unique ability to think at a high-level while paying attention to granular details.  Prior software testing experience and a fluent software development vocabulary is preferred.

In this role, the candidate will be responsible for the following:

  • Designing, developing, and executing comprehensive QA test plans and test cases for software applications
  • Implementing process tools and infrastructure required for testing
  • Conducting functional, regression and performance testing
  • Working effectively in a fast-paced and constantly changing environment
  • Cooperating closely with the development, business analysis and operations teams
  • Communicating effectively with all stakeholders
  • Other responsibilities as assigned relating to the mutual success of DataOceans and its clients

Minimum Required Experience

  • Software Test Experience (3 – 5 years)
  • Familiarity with the Full Software Development Life Cycles (Agile & Waterfall)
  • Familiarity with hand editing XML for configuring test parameters
  • Strong problem solving and analytical skills
  • Previous experience with testing complex web-based software systems is highly desirable
  • Prior Software Development experience is a plus
  • Experience with designing and implementing test tools is a plus
  • 4 year college degree
  • Proficiency in Microsoft Office suite (MS Word, Excel, Project, PowerPoint) Excellent interpersonal, written and oral communication skills
  • Motivated self-starter, with a high capacity for rapid learning and meticulous attention to detail

We offer a competitive salary, comprehensive benefits including Health, Dental and Vision Insurance as well as a generous 401k matching program.

Our team is focused on ensuring you are positioned to thrive.

If you are interested, please forward resume to hr8@dataoceans.com

Full Stack Web Developer

Job Description

DataOceans, a leader in Customer Communications Management (CCM) solutions, is seeking a Full Stack Web Developer. This person will be responsible for developing web solutions to allow our clients to communicate effectively with their customers in various ways. This communication takes many forms but often centers around statements, billing, payments, marketing campaigns, user preferences, user notifications, etc. Primary technologies are React JS, Node JS, GraphQL, and SQL along with the standard JavaScript, HTML5 and CSS expected in any web development.

If you enjoy working with a talented team where your input is highly valued, if you strive to build secure high-quality software, and if you thrive on constant learning and improvement, then we want to hear from you.

Required Skills & Experience

  • At least 3 years of experience building software for a production environment
  • Very proficient with JavaScript and HTML5
  • Professional experience with React JS (comparable experience in Angular or Vue will be considered if no React background)
  • Professional experience with Node.js and Express
  • Solid understanding of databases and fluent in SQL

Desired Skills & Experience

  • Knowledge of GraphQL
  • Understanding of RESTful APIs
  • Proficient with CSS3
  • Experience with payment processing and PCI compliance
  • Experience with healthcare systems and HIPAA compliance

Responsibilities & Duties

  • Collaborate with product, design, and development teams
  • Convert mockups and prototypes into responsive web applications
  • Ensure consistent, responsive experiences across multiple devices and browsers
  • Develop and maintain reusable UI and back-end components when possible
  • Stay current with technologies and apply best-practices

Personal Skills

  • Ability to communicate clearly with other team members
  • Trustworthy and reliable – will get the job done
  • Self-managed and self-motivated to do your best work
  • Team-player
  • Wants to develop a great product and have fun in the process

Please forward resume to hr7@dataoceans.com if you are interested.