DataOceans Expands Coverage With National Media Company

ATLANTA, GA – July 10, 2018

DataOceans, LLC announces that it has expanded its relationship with a national media company for providing broader Customer Communications Management services, now covering CCM Services for nearly 200 media entities. The services include the design and deployment of enhanced print and electronic billing statements and dynamic multi-modal HTML5 Customer Experience presentation. The next phase of the engagement will launch a responsive online portal to allow customers to manage their delivery preferences, profile information, and newspaper subscription services. 

“DataOceans is pleased to expand the coverage and volume for our client and for opportunity to work with media companies who are looking to expand digital marketing to new mediums,” says DataOceans VP of Marketing and Business Development Lawrence Buckley.

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and mobile phone deliveries.  These newly transformed customer communications can be quickly implemented without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and our products.

DataOceans Announces Partnership with Digital Marketing Agency

DataOceans is pleased to announce that after a period of due diligence, it has formalized its relationship with a large direct and digital marketing agency, that also has a large print and mail service offering.  The focus of the relationship will be sales and technical training, onboarding legacy customers to a more modern experience and helping our new partner bring full Customer Communications Management Services to new clients.

The new relationship with the digital marketing provider will help both parties target the Consumer Finance and healthcare verticals with a complete suite of services to manage customer touchpoints across print and digital channels. Both organizations are excited to begin the process and have begun initial strategic discussions to launch the partnership.

“It’s likely that the relationship will quickly expand into leveraging the broader DataOceans offerings, including, TCM (Targeted Content Manager), Payment Processing, mobile statements and payments, and business intelligence” says Lawrence Buckley, VP of Marketing and Business Development for DataOceans.

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and mobile phone deliveries.  These newly transformed customer communications can be quickly implemented without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and our products.

DataOceans Channel Partner Close Large HC Deal

ATLANTA, GA – May 15, 2018

DataOceans is pleased to announce that a channel partner has been awarded the final selection and winning of an RFP issued by a large health care enterprise that has more than 80,000 employees, over 35 hospitals with more than 8,000 beds, 600 clinical locations including outpatient sites and doctors’ offices, and a 3 plus million-member health insurance division.  The initial projects will be focused on the health insurance division, and specifically Customer Communications Management and Billing for Individual and Group plans, focusing on Billing and Payment.  The solution will include composition of print and online statements, and offer personalization and mobile statements and payments through an integrated customer self-service portal.

“This is an exciting move for both DataOceans and our channel partner and we are honored to be working with such a large and progressive healthcare enterprise.” says Lawrence Buckley, VP of Marketing and Business Development for DataOceans.

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and mobile phone deliveries.  These newly transformed customer communications can be quickly implemented without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and our products.

DataOceans Contracts With Consumer Auto Finance Company

DataOceans announces being awarded the final selection and winning of an RFP issued by large consumer auto finance company to provide billing statements, notices, customer servicing letters, SMS messaging, and a customer self-service and payment portal.  The billing statements will be available to customers as printed statements and online statements for viewing as responsive tablet and mobile statements (HTML5).

In addition to servicing and transactional communications, DataOceans will provide responsive payment pages and integration with a leading loan origination platform and auto-finance back office platform. These innovative enhancements will transform the customer-facing communications for this auto finance company, and allow them to engage with their customers across new channels. DataOceans will be hosting the operations within its PCI Level 1 environment, as it will be processing customer billing information and payment transactions through the client’s selected payment processor upon go-live.

“This opportunity represents DataOceans’ second auto finance industry client, but our first direct deal, which is an exciting new market for us, and one that appears to be largely untapped for the level of CCM that DataOceans’ Oceanus platform brings to the market,” says DataOceans Chief Revenue Officer Randy Beals.

Deployment of this client is scheduled for late 2017, and will result in tremendous savings for the auto finance company as it transitions its print operations to a lower cost provider, facilitated by the DataOceans platform. In addition to reduced print operation costs, the auto finance company will realize increased savings by enabling digital billing statements.

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90-120 days without significant involvement of client IT resources and offer interactive experiences, personalization, and highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and its products.

DataOceans Is a 2017-18 Customer Experience HOT COMPANY

DataOceans is pleased to announce that it is listed as a 2017-18 HOT COMPANY in the Summer edition of DOCUMENT Magazine. As a HOT COMPANY, DataOceans is being recognized for its excellence in Customer Experience and focus on improving the CCM capabilities of organizations of all sizes and across industries. In addition to being listed as a HOT COMPANY, DataOceans has been featured in the Summer 2017 edition of Document Strategy Magazine, a copy of which can be viewed here.

Lawrence Buckley, Senior Director of Marketing at DataOceans stated, “we are very excited to be recognized as a leader in the customer experience space. Our focus on the customer experience is core to our business, and we continue to push the boundaries of customer experience within the context of CCM.” DataOceans has helped companies modernize their customer-facing documents and web experiences through the introduction of interactive PDFs, HTML5 compatible documents, responsive web portals, and integrated SMS text messaging capabilities within the Oceanus platform.

DOCUMENT Strategy is a highly focused media company dedicated to the professional development of executives, directors and managers involved in the core areas of Communications, Enterprise Content Management and Information Management strategies. As such, they author a leading publication covering the Customer Communications Management and Customer Experience (CX) space with a focus on identifying key issues and trends facing the Customer Communications Management (CCM) space.

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90-120 days without significant involvement of client IT resources and offer interactive experiences, personalization, and highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and its platform.

Auto Finance Company Signs with DataOceans Channel Partner

DataOceans is pleased to announce that a channel partners is being awarded the final selection and winning of an RFP issued by a consumer auto finance company. As a result, DataOceans and its partner will be responsible for providing billing statements, welcome kits, customer servicing letters, and a customer self-service and payment portal.  The billing statements will be available to customers as printed statements and online statements. Online statements will be available  for viewing as responsive tablet and mobile statements (HTML5) as well as interactive PDF (iPDF) documents.

In addition to servicing and transactional communications, DataOceans will provide responsive payment pages and integration with a leading loan origination platform and auto-finance back office platform. These innovative products will transform the customer-facing communications for this auto finance company, and allow them to engage with their customers across new channels. DataOceans’ channel partner will be hosting the operations within its PCI Level 1 environment, as it will be processing customer billing information and payment transactions upon go-live.

“This opportunity represents DataOceans’ first auto finance client, and highlights an opportunity for DataOceans to improve the communications from auto finance companies to their customers. It is a rich new market for DataOceans, and a market looking for responsive and creative CCM solutions.” says Lawrence Buckley, VP of Marketing for DataOceans.

Deployment of this client is scheduled for the second half of 2017, and will result in tremendous savings for the auto finance company as it transitions its print operations to a lower cost provider, facilitated by the DataOceans platform. In addition to reduced print operation costs, the auto finance company will realize increased savings by enabling digital billing statements.

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90-120 days without significant involvement of client IT resources and offer interactive experiences, personalization, and highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and its products.

DataOceans, LLC Named 2016 HOT COMPANY by Document Strategy Magazine

ATLANTA, GA – July 7, 2016 DOC

DataOceans is pleased to announce that it has been named a 2016 HOT COMPANY by Document Strategy Magazine. Document Strategy Magazine is a leading publication covering the Customer Communications Management and Customer Experience (CX) space.

As a HOT COMPANY, DataOceans is being recognized for its excellence in Customer Experience and focus on improving the CCM capabilities of organizations of all sizes and across industries. In addition to being named as a HOT COMPANY, DataOceans has been featured in the Summer 2016 edition of Document Strategy Magazine, a copy of which can be viewed here.

Lawrence Buckley, Director of Marketing at DataOceans stated, “we are very excited to be recognized as a leader in the customer experience space. Our focus on the customer experience is core to our business, and we look forward to continuing to push the boundaries of customer experience within the context of CCM.”

 

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90-120 days without significant involvement of client IT resources and offer interactive experiences, personalization, and highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and its products.

DataOceans Adds Real-Time Analytics with Izenda Business Intelligence

ATLANTA, GA – July 5, 2016

DataOceans announces that it has chosen to integrate self-service business intelligence and analytics capabilities from Izenda into its Customer Communications Management (CCM) platform and services.

Izenda’s solution will seamlessly integrate with DataOceans CCM workflow, empowering non-technical users to analyze data in real-time to improve the customer communication experience. While other managed service providers in the CCM industry provide their customers with standard reports and dashboards containing static data or require users to work with a service delivery manager to obtain a data dump which requires additional manipulation, DataOceans enhanced capabilities will place more control and flexibility in business users hands.

“The CCM industry has a strong need for robust self-service analytics and many existing solutions hamper business user’s ability to perform ad hoc analysis. DataOceans is a leader in this industry and we are excited to partner with them as they take business user empowerment to another level,” said Lee Nagel, VP of Marketing at Izenda and a veteran of the CCM industry.

Real-time analytics remain rare in the CCM space, giving DataOceans a strategic advantage in the marketplace with the addition of Izenda’s BI and analytics solution. DataOceans normalizes the data from their clients’ legacy datasets, and puts it in a relational database. With the addition of Izenda’s BI solution, they can leverage data through the DataOceans platform for better real-time decision making.

“Izenda’s technology fits nicely within ours,” said DataOceans Chief Revenue Officer Randy Beals. As for choosing Izenda, “Certain things we need to build, certain things we don’t need to reinvent the wheel when a great option that delivers superior ROI already exists,” he said.

DataOceans Director of Client Services Michele Hawkins stated, “I am extremely excited that we are integrating the Izenda Business Intelligence tool into the DataOceans platform.  It has an intuitive, easy-to-use interface that is great for business users.” Hawkins went on to say that “integrating with Izenda will allow our clients to unlock their data and use it to answer the day-to-day questions that arise about their business and customers.  They no longer need to utilize IT resources to get the information they need, which can be time-consuming and costly.  The data is now at their fingertips.”

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90-120 days without significant involvement of client IT resources and offer interactive experiences, personalization, and highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and its products.

About lzenda

Izenda designed its self-service business intelligence platform for independent software vendors, solutions providers and enterprise users. Izenda embeds seamlessly in applications to deliver BI directly to the people who need it most. Our integrated BI platform allows end users to easily create and customize reports and dashboards so they can analyze, visualize, and share valuable data and insights in real time. More than 10,000 organizations use Izenda’s embedded BI and analytics platform on a daily basis. To find out more about Izenda’s platform, visit www.Izenda.com.

DataOceans, LLC Announces Relationship with Leading Print Service Provider

ATLANTA, GA – June 6, 2016

DataOceans is pleased to announce that, after a period of due diligence, it has closed a deal to provide Customer Communications Management services for a large Print Service Provider (PSP). DataOceans will be enabling a best-in-class customer experience through the implementation of its OceanusTM platform. As a part of this implementation, DataOceans will initially provide services for approximately 600,000 customers per month.

“This engagement represents a shift in focus for Print Service Providers,” says DataOceans Chief Revenue Officer Randy Beals. “By taking a wider view of customer communications, instead of focusing solely on print, this printer is pivoting from competing in a commodity business to focusing on more value-added services.”

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90-120 days without significant involvement of client IT resources and offer interactive experiences, personalization, and highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and its products.

DataOceans Signs Agreement with National Media Company

ATLANTA, GA – May 10, 2016

DataOceans, LLC announces that it has signed an agreement with a national media company to provide Customer Communications Management services. The agreement includes the design and deployment of enhanced print and electronic billing statements, a modern customer portal, integrated online payment capabilities, and dynamic multi-modal HTML5 Customer Experience presentation. The online portal will allow customers to manage their delivery preferences, manage their profile information, and manage newspaper subscription services. DataOceans will begin work on this new agreement in May and expects to go live in late October of 2016.

“DataOceans is excited for the opportunity to work with media companies who are looking to expand digital marketing to new mediums,” says DataOceans Manager Lawrence Buckley. “Media companies have advertising in their blood, and are well positioned to bring their mature advertising processes to customer statements and portals.”

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and mobile phone deliveries.  These newly transformed customer communications can be quickly implemented without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and our products.