DataOceans Adds Real-Time Analytics with Izenda Business Intelligence

ATLANTA, GA – July 5, 2016

DataOceans announces that it has chosen to integrate self-service business intelligence and analytics capabilities from Izenda into its Customer Communications Management (CCM) platform and services.

Izenda’s solution will seamlessly integrate with DataOceans CCM workflow, empowering non-technical users to analyze data in real-time to improve the customer communication experience. While other managed service providers in the CCM industry provide their customers with standard reports and dashboards containing static data or require users to work with a service delivery manager to obtain a data dump which requires additional manipulation, DataOceans enhanced capabilities will place more control and flexibility in business users hands.

“The CCM industry has a strong need for robust self-service analytics and many existing solutions hamper business user’s ability to perform ad hoc analysis. DataOceans is a leader in this industry and we are excited to partner with them as they take business user empowerment to another level,” said Lee Nagel, VP of Marketing at Izenda and a veteran of the CCM industry.

Real-time analytics remain rare in the CCM space, giving DataOceans a strategic advantage in the marketplace with the addition of Izenda’s BI and analytics solution. DataOceans normalizes the data from their clients’ legacy datasets, and puts it in a relational database. With the addition of Izenda’s BI solution, they can leverage data through the DataOceans platform for better real-time decision making.

“Izenda’s technology fits nicely within ours,” said DataOceans Chief Revenue Officer Randy Beals. As for choosing Izenda, “Certain things we need to build, certain things we don’t need to reinvent the wheel when a great option that delivers superior ROI already exists,” he said.

DataOceans Director of Client Services Michele Hawkins stated, “I am extremely excited that we are integrating the Izenda Business Intelligence tool into the DataOceans platform.  It has an intuitive, easy-to-use interface that is great for business users.” Hawkins went on to say that “integrating with Izenda will allow our clients to unlock their data and use it to answer the day-to-day questions that arise about their business and customers.  They no longer need to utilize IT resources to get the information they need, which can be time-consuming and costly.  The data is now at their fingertips.”

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90-120 days without significant involvement of client IT resources and offer interactive experiences, personalization, and highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and its products.

About lzenda

Izenda designed its self-service business intelligence platform for independent software vendors, solutions providers and enterprise users. Izenda embeds seamlessly in applications to deliver BI directly to the people who need it most. Our integrated BI platform allows end users to easily create and customize reports and dashboards so they can analyze, visualize, and share valuable data and insights in real time. More than 10,000 organizations use Izenda’s embedded BI and analytics platform on a daily basis. To find out more about Izenda’s platform, visit www.Izenda.com.

DataOceans, LLC Announces Relationship with Leading Print Service Provider

ATLANTA, GA – June 6, 2016

DataOceans is pleased to announce that, after a period of due diligence, it has closed a deal to provide Customer Communications Management services for a large Print Service Provider (PSP). DataOceans will be enabling a best-in-class customer experience through the implementation of its OceanusTM platform. As a part of this implementation, DataOceans will initially provide services for approximately 600,000 customers per month.

“This engagement represents a shift in focus for Print Service Providers,” says DataOceans Chief Revenue Officer Randy Beals. “By taking a wider view of customer communications, instead of focusing solely on print, this printer is pivoting from competing in a commodity business to focusing on more value-added services.”

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90-120 days without significant involvement of client IT resources and offer interactive experiences, personalization, and highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and its products.

DataOceans Signs Agreement with National Media Company

ATLANTA, GA – May 10, 2016

DataOceans, LLC announces that it has signed an agreement with a national media company to provide Customer Communications Management services. The agreement includes the design and deployment of enhanced print and electronic billing statements, a modern customer portal, integrated online payment capabilities, and dynamic multi-modal HTML5 Customer Experience presentation. The online portal will allow customers to manage their delivery preferences, manage their profile information, and manage newspaper subscription services. DataOceans will begin work on this new agreement in May and expects to go live in late October of 2016.

“DataOceans is excited for the opportunity to work with media companies who are looking to expand digital marketing to new mediums,” says DataOceans Manager Lawrence Buckley. “Media companies have advertising in their blood, and are well positioned to bring their mature advertising processes to customer statements and portals.”

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and mobile phone deliveries.  These newly transformed customer communications can be quickly implemented without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and our products.

DataOceans, LLC Expands CCM Services with National DME Provider

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DataOceans, LLC Expands CCM Services with National DME Provider

ATLANTA, GA – April 27, 2016

DataOceans, LLC announces expanded CCM (Customer Communications Management) services with a national DME (Durable Medical Equipment) provider client including enhanced Patient Demographic Data Management, improved Payment Processing features, and dynamic multi-modal HTML5 Customer Experience presentation.  In addition to these enhancements, DataOceans is also deploying Enhanced Patient/Customer Messaging and new, more efficient and effective Payment History and Year End Summaries. In 2016, DataOceans will kick off a new Digital Engagement initiative with the client to drive higher adoption and higher eStatement utilization.

“We are excited for the opportunity to enable our DME client to digitally engage with their customers” says Lawrence Buckley, Manager of Marketing at DataOceans. “We look forward to partnering with our clients to leverage our best practices and capabilities to drive higher digital engagement and reduce operating costs.”

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and mobile phone deliveries.  These newly transformed customer communications can be quickly implemented without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and our products.

DataOceans featured in Madison Advisors CCM Hosted Managed Service Study

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DataOceans featured in Madison Advisors CCM Hosted Managed Service Study

ATLANTA, GA – October 29, 2015 Madison Advisors released an update to its 2013 study on Customer Communications Management (CCM) cloud providers. Madison Advisors examines the benefits of leveraging a Hosted Managed Service (HMS) offering to streamline customer communications operations and achieve the ROI and strategic outcomes that companies seek. The study profiles DataOceans as one of three leaders in the CCM space, highlights the challenges that internal IT and Operations organizations face, and offers suggestions on how a hosted delivery model for CCM can improve operational efficiency and success. The study also examines which companies and industries would benefit from leveraging a CCM HMS approach.

Madison Advisors highlights seven “Essential Components of CCM HMS” that are necessary “to manage the complete end-to-end customer communications lifecycle” while also examining the evolution of CCM as a Hosted Managed Service and future trends. To read Madison Advisors’ press release, click here. For more information about the report, please contact info@dataoceans.com.

“Madison Advisors has re-defined the landscape for CCM as a Hosted Managed Service in this new paper,” says Randy Beals, Chief Revenue Officer of DataOceans. “DataOceans is proud to be featured as a leader in this space, and we look forward to helping new and existing clients to understand and execute on this service model and provide a better link between our clients and their customers.”

About DataOceans

DataOceans offers customer communications management solutions, delivered as a managed service, that help companies across multiple industries improve existing customer communications, including billing and invoicing, for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in as little as 90 -120 days without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue, decreasing costs, and improving customer experience and retention.

About Madison Advisors

Madison Advisors is built on honesty and integrity. With over 1000 engagements, over the past 10 years, Madison Advisors provides thought leadership, strategic consulting, and market research to clients in the customer communications management (CCM)electronic delivery, and print industries. Madison Advisors’ industry-neutral expertise enables enterprise organizations, service providers, and technology providers to achieve their strategic objectives around customer communications and publishing services.

Visit www.DataOceans.com and www.madison-advisors.com for more information about the companies and their products.

Opportunities Exist for Traditional Print Service Providers

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Opportunities Exist for Traditional Print Service Providers

ATLANTA, GA – On September 10th, 2015, Mailing Systems Technology released its September-October, Graph Expo issue. This issue features a number of articles that are relevant to our space, including an article by Madison Advisors’ Randy Beals and Gina Ferrara. The article discusses current trends in Customer Communications Management (CCM) and how Print Service Providers can and should take advantage of existing customer relationships and expand their services offering beyond traditional print and mail.

Gina and Randy point out that, while print is becoming a commoditized business, Print Service Providers would be well served to execute a strategic pivot to reposition themselves as CCM Technology Providers and expand revenue by leveraging existing client relationships. Here at DataOceans, we have seen significant interest in our CCM Technology Platform including our ePresentment products from Print Service Providers and customers alike. We believe that ePresentment offers a richer, more engaging customer experience and will supplant a large volume of printed communications as it gains support from customers and corporations.

To read the full article and learn more about Print Service Providers opportunities, click here. For more information about how DataOceans can help your business develop digital distribution capabilities, visit www.dataoceans.com/products/epresentment/

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90 days without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and our products.

DataOceans, LLC Announces that Randy Beals has Joined Its Leadership Team

ATLANTA, GA – On September 8th, 2015, DataOceans, LLC welcomed Randy Beals to its leadership team. In his new role as Chief Revenue Officer, Randy will be in charge of growing corporate revenue through the generation of new sales with enterprise clients and the further development of strategic channel relationships. Randy comes to DataOceans with over 30 years of experience across the financial services, banking, and insurance industries and has advised many Fortune 1000 companies on Customer Communications Management (CCM) strategy, with his recommendations resulting in millions of dollars in savings for his clients.

Randy has authored white paper studies, participated on a number of expert panels, frequently speaks at industry events, and remains on the leading edge of current strategies to increase adoption of electronic communications. As a thought leader in the CCM space, Randy stays on the cutting edge of industry trends and influences best practices.

“We are excited that Randy chose to partner with DataOceans,” said Larry Buckley, CEO of DataOceans. “We share a vision for where the industry is going and we believe we can collectively make DataOceans a more significant player in the CCM space.”

Randy joins DataOceans from Madison Advisors, where as Chief Operating Officer he was responsible for leading the Sales and Marketing organization, Consulting & Research practice, and the Professional Services team. Prior to Madison Advisors, Randy was Vice President and Head of Consulting Services for a CCM technology firm, and previously worked as an independent CCM consultant for 13 years.

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90 days without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and our products.

DataOceans, LLC Completes Channel Reseller Agreement with ACI Worldwide

ATLANTA, GA – July 30th, 2015

DataOceans is pleased to announce that after a period of due diligence, it has formalized its relationship with ACI Worldwide. This agreement establishes ACI as the preferred payment processing partner for DataOceans.

In addition to the existing client relationships, ACI and DataOceans are jointly pursuing engagements with financial, municipal, utility and healthcare clients. This is recognition of the strong offering that a combined DataOceans and ACI product represents to the market.

Larry Buckley, CEO of DataOceans stated, “We are very pleased to have an expanded agreement with a partner with the size and breadth of ACI. DataOceans is excited about the opportunity to leverage a variety of ACI’s creative payment capabilities within DataOceans’ existing and future client base.”

“Consumers expect the utmost in convenience for viewing and paying their bill anytime and anywhere. We’re pleased to partner with DataOceans to satisfy consumers no matter how they want to manage their bills,” said Marc Sczesnak, Director of Product Management, ACI Worldwide.

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90 days without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com and www.aciworldwide.com/billpay for more information about the companies and their products.

DataOceans, LLC and Presidium Solutions Announce Presidium Solutions Phase II Kickoff with Top 15 US Bank

ATLANTA, GA – On June 29, 2015, DataOceans, LLC and Presidium Solutions announce the commencement of Phase II of the implementation of the co-developed commercial real estate management software solution.  Phase II enhancement and features include enhancements to the Revolving Line of Credit module to include Grand Parent, Parent, and Child projects; pre-closing information enhancements to eliminate departmental redundancies; and various user features including delete features with audit controls, disbursement  requesting and approvals, and internal checklist.

Chien Hsiung, Chief Architect at DataOceans is quoted as saying; “We at DataOceans are excited to explore new extensions for our core platform within the commercial real estate risk and loan management space. Our team, working alongside Presidium and our sponsoring client, is excited to be pushing the boundaries of what is possible with our software and helping our clients to control risk, automate processes, and develop further operational efficiencies.”

Bob Scales, CEO of Presidium Solutions states: “Our clients are able to capitalize on the current growth opportunities in both the residential and commercial real estate development worlds through business intelligence and standardized processes.”

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90 days without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue and decreasing costs.

About Presidium Solutions

Presidium Solutions offers products and services to the development, real estate, and banking industries. The founders of Presidium Solutions have been in the construction, development, owner’s representation and inspection management industries for over 25 years.  They have worked with banks, developers, contractors, subcontractors and inspectors in nearly all of the 48 contiguous United States and Canada.  Their knowledge of development obstacles, construction challenges and draw management issues was the driving force in the development of Presidium Solutions® and its utilization of the CIMS (Construction Inspection Management Software) application.

Visit www.DataOceans.com and www.presidiumsolutions.com for more information about the companies and their products.

DataOceans, LLC and Presidium Solutions Announce Development of CodeFi Solutions

ATLANTA, GA – On February 20th, 2015, DataOceans, LLC and Presidium Solutions, LLC announced the creation of a new joint venture between the two companies that will be known as CodeFi Solutions, LLC. The creation of CodeFi Solutions will allow DataOceans and Presidium Solutions to dedicate resources to the development and enhancement of their Construction Information Management System (CIMS). Both companies believe that this product is a unique market offering that will be in high demand once it is rolled out and proven in the market.

The product, built by DataOceans is offered as a SaaS solution and is designed to be highly configurable for a rapid and low cost customization and deployment for large enterprise banks.

Dave Hickson, CMO of DataOceans said that “We look forward to working hand in hand with Presidium Solutions on this joint venture. We believe that both companies working together provides a greater opportunity to leverage the DataOceans core libraries and rapid configuration capabilities into an industry leading innovative product that incorporates Presidium Solutions’ industry expertise in the construction management space.”

“This joint venture will allow us to continue to develop a best-in-class CIMS solution,” stated Bob Scales, CEO of Presidium Solutions. “By combining our experience in commercial real estate development management and DataOceans flexible technology platform, we have the opportunity to solve a real need in the residential and commercial real estate development worlds.”

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90 days without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue and decreasing costs.

About Presidium Solutions

Presidium Solutions offers products and services to the development, real estate, and banking industries. The founders of Presidium Solutions have been in the construction, development, owner’s representation and inspection management industries for over 25 years.  They have worked with banks, developers, contractors, subcontractors and inspectors in nearly all of the 48 contiguous United States and Canada.  Their knowledge of development obstacles, construction challenges and draw management issues was the driving force in the development of Presidium Solutions® and its utilization of the CIMS (Construction Inspection Management Software) application.

Visit www.DataOceans.com and www.presidiumsolutions.com for more information about the companies and their products.