Customer Communications Management
for the Healthcare Industry
For Healthcare Payors
Your members continue to expect more from the communications you send. They want to engage with you consistently and across the delivery channels they prefer. But government regulations, increasing call volumes, and legacy systems all place a strain on your operations. It’s time to look at your communications strategy in a new way.
Simplify Your Technology Landscape
The DataOceans Oceanus platform simplifies your technology landscape with one end-to-end solution that connects to your data wherever it lives. Oceanus unlocks your siloed systems and streamlines operations, integrating your disparate data to create and deliver highly effective omni-channel communications like bills, EOBs, notices and alerts.
Target communications for more effective population health management.
Rapidly respond to changing regulations and business requirements.
Simplify EOBs by providing explanations directly on statements.
Manage compliance and messaging variance across multiple states.
Save on printing and mailing costs by increasing document eDelivery.
Enable prescription and other health messaging to improve adherence.
Decrease call volumes by moving members to lower cost self-servicing channels.
Govern and audit all communications sent to a single member.
Digitally Transform Your Customer Interactions
Our experts work closely with you to understand your unique business requirements. We optimize your business processes and communication designs. The result is a CCM platform that is highly effective, easy to manage and rapidly delivers a return on your investment.
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For Healthcare Providers
When you improve patient touchpoints, you improve patient health and satisfaction. The DataOceans platform delivers effective and engaging patient communications across multiple channels like email, print, and mobile.
The Complete Platform for Patient Communications
Reduce re-admissions; improve the discharge experience with summarized care content.
Deliver targeted messaging for long-term quality of care improvement.
Find new revenue opportunities with targeted marketing based on your data.
Reduce high call volumes and give staff enhanced call center capabilities.
Move patients from costly print communications to eDelivery.
Speed time to payment with an integrated payment portal.
Designed To Simplify Your Communications
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Related Reading
Medicare Advantage Customers Want More Personalization
Consumers want personalization applied to other spheres in their lives, including their health plan communications.
Customer Communications Management for Healthcare Payers in 2021
Covid has transformed the way organizations need to communicate with their customers. That includes healthcare payers whose members now expect immediate, customized and omnichannel communications.
Covid Vaccines Present Challenges for Healthcare Communications
Healthcare providers and payers have worked hard to communicate to patients, plan members and the general public about the virus. The vaccines are an opportunity to share some good news, but both providers and payers will face challenges when communicating about the vaccine rollout.
