Customer communications challenges:
Ineffective communications & unmet customer expectations
Difficult to drive new revenue from existing customers with current communication.
Key customer data is incomplete and locked up in legacy applications.
High costs & long timelines
Routine communication changes require high priced IT projects and long timelines.
High call volumes due to confusing or inconsistent communications, branding and content.
Increased regulatory & reputational risk
Inability to rapidly and affordably respond to changing regulations around customer communications, emerging business requirements and evolving customer expectations.
Limited control over call center letter content generation, postage costs and eDelivery.
Customer communications challenges:
INEFFECTIVE COMMUNICATIONS & UNMET CUSTOMER EXPECTATIONS
Decreased customer satisfaction and loyalty due to increasing multi-channel, digital engagement expectations.
Difficult to drive new revenue from existing customers with current communication touches.
Inability to satisfy customer communication preferences and to target customers with relevant offers because key customer data is incomplete and locked up within multiple legacy applications.
Customer communications are not compelling and are sometimes confusing due to inconsistent branding and content across lines of business and channels.
Antiquated and conflicting business processes that don’t support multi-channel distribution for multiple lines of business.
HIGH COSTS & LONG TIMELINES
Routine communication changes require high priced IT projects and long timelines.
Limited business enablement due to complex communication tools and limited employee experience.
Limited CAPEX to fund a comprehensive communications transformation that requires a multi-generational project.
High call volumes due to confusing or inconsistent communications, branding and content.
High total cost of ownership from multiple, unintegrated vendor and in-house developed applications.
Communication system components that are declining or no longer supported.
Inability to suppress print and drive customers to lower cost, self-servicing channels due to lack of compelling digital experience, limited adoption promotion and limited data availability.
INCREASED REGULATORY & REPUTATIONAL RISK
Inability to rapidly and affordably respond to changing regulations around customer communications, emerging business requirements and evolving customer expectations.
Limited control over call center letter content generation, postage costs and eDelivery.
Lost opportunity due to limited targeted marketing capabilities and the dependency on IT resources to make the simplest changes.
Privacy concerns and fear of data breaches along with other compliance concerns that impact reputational and financial risk.
Duplicative, missing or incorrect customer data.
Inability to govern and audit all of the communications sent to a single client.
The banking industry is in need of new sources of non-interest bearing revenue while reducing non-interest expenses that will provide banks with additional paths to profitability. DataOceans has unique product offerings that can leverage a bank’s customer base to provide these capabilities through unique loyalty and advertising options.
-Don Beazley, President of FoxWatch Inc.
The banking industry is in need of new sources of non-interest bearing revenue while reducing non-interest expenses that will provide banks with additional paths to profitability. DataOceans has unique product offerings that can leverage a bank’s customer base to provide these capabilities through unique loyalty and advertising options.
-Don Beazley, President of FoxWatch Inc.
Delivering relevant, engaging content to customers
Transform regulatory junk mail into highly effective customer touchpoints, improving the quality of communications and increasing marketing impressions.
Delivering relevant, engaging content to customers
Transform regulatory junk mail into highly effective customer touchpoints, improving the quality of communications and increasing marketing impressions.
MULTI-CHANNEL
distribution
CUSTOMER PREFERENCE
management
BUSINESS DRIVEN
targeted content
ENGAGING EXPERIENCE
with video
SELF-SERVICE
payments
DESIGNED
for purpose
MULTI-CHANNEL
distribution
CUSTOMER PREFERENCE
management
BUSINESS DRIVEN
targeted content
ENGAGING EXPERIENCE
with video
SELF-SERVICE
payments
DESIGNED
for purpose