Business EmpowermentUNLOCK THE POWER OF YOUR CUSTOMER DATA

Business EmpowermentUNLOCK THE POWER OF YOUR CUSTOMER DATA

DataOceans and Izenda have teamed up to create an experience that harnesses the power of the DataOceans Oceanus CCM solution and the intelligence of the Izenda analytics platform.

DataOceans and Izenda have teamed up to create an experience that harnesses the power of the DataOceans Oceanus CCM solution and the intellegence of the Izenda analytics platform

Are you using available customer data to continuously improve their communication experience?

HOW BUSINESS EMPOWERMENT LEADS TO CUSTOMER ENGAGEMENT

The inability to optimize customer communications is preventing companies from forming the meaningful, profitable relationships that come from engaged customers. Business users are locked away from valuable customer data, reducing their ability to analyze customer data and lack a business-friendly means to leverage important data when creating customer communications. These constraints, placed on them by legacy systems and dis-aggregated data models, prevent business users from achieving a higher level of customer engagement.

In order to overcome these challenges, companies must empower business users by providing them with appropriate access to information in a self-service analytics platform and enabling business users to act upon this information through a fully integrated CCM solution.

OUR INTEGRATED SOLUTION EMPOWERS BUSINESSES USERS

All customer data is consolidated and positioned to support effective analysis and full life cycle customer communications management

Real-time, self-service BI and analytics capabilities, integrated with a powerful CCM platform tailored for today’s business users, provide valuable insight into customer relationships

The ability to quickly and easily create reports, dashboards and data visualizations without the use of multiple analysis products or IT resources

A significant reduction in the amount of analysis time needed to make informed business decisions regarding communications strategies

Generation of sustained Customer Engagement through real-time analysis of customer interactions to optimize the customer communications experience