The Importance of Embedded Payments on Consumer Platforms

ATLANTA, GA – February 13, 2017

A 2016 article by Kurt Bilafer, global vice president sales & success for WePay, highlights many trends in business, primarily focusing on the concept that growing trends (social networks, sharing apps, or SaaS, among others) are relying on “scalable online platform(s) connecting people and ecosystems” to solve a business need. Mr. Bilafer expands on this line of thinking by calling for the need to further broaden traditional consumer-facing platforms by integrating intuitive payment capabilities. He argues that this will serve to improve the customer experience by reducing hassle, improving security, and eliminating friction points that have bothered consumers in the past.

Mr. Bilafer discusses several approaches that can be used to improve platform development in this article, which can be read in its entirety at this link.

Click here to learn more about how DataOceans can help transform your customers digital experience.

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90-120 days without significant involvement of client IT resources and offer interactive experiences, personalization, and highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and its platform.

How to Win at CCM Transformation

ATLANTA, GA – January 12, 2017

A November 2016 publication from Forbes, in association with Hitachi, reported the results of a survey of 573 top executives worldwide. The research, appropriately titled How to Win at Digital Transformation, highlighted several important findings concerning the prioritization of digital transformation and outlined how companies should seek to achieve this somewhat nebulous goal. One area that the Forbes team does not avoid discussing is the role of technology in digital transformation, reporting, “digital transformation is not about technology. Rather, it uses technology as a means to an end and goes beyond business.” This is especially true in the Customer Communications Management (CCM) industry, where many businesses are focusing on checking off communications channels and turning of print, rather than driving a strategy of customer engagement using technology and business process improvement.

According to Forbes research, over half of all businesses surveyed plan on investing in digitization and data and analytics capabilities over the next two years. This is critical in light of the findings that most business users outside of IT are starving for analytics capabilities in comparison to their needs for insights. Customer touchpoints are areas of improvement for many companies who are struggling with consumers that are accustomed to excellent experiences from companies like Uber and Amazon. The realm of Customer Communications Management is certainly experiencing this trend, as companies struggle to optimize their customer touchpoints across proliferating channels by investing in technology.

Unfortunately, many companies lack the core competencies internally to be leaders in their own line of business and in CCM technology and processes. Outsourcing CCM is an excellent option for these companies, as it brings a wealth of specialized knowledge to the table in an easily implementable approach that can rapidly transform a company’s CCM capabilities.

To read the full article, click here. To find out more about how DataOceans can transform your Customer Communications Management capabilities, click here to set up a meeting with our team.

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90-120 days without significant involvement of client IT resources and offer interactive experiences, personalization, and highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and its products.

DataOceans Adds Real-Time Analytics with Izenda Business Intelligence

ATLANTA, GA – July 5, 2016

DataOceans announces that it has chosen to integrate self-service business intelligence and analytics capabilities from Izenda into its Customer Communications Management (CCM) platform and services.

Izenda’s solution will seamlessly integrate with DataOceans CCM workflow, empowering non-technical users to analyze data in real-time to improve the customer communication experience. While other managed service providers in the CCM industry provide their customers with standard reports and dashboards containing static data or require users to work with a service delivery manager to obtain a data dump which requires additional manipulation, DataOceans enhanced capabilities will place more control and flexibility in business users hands.

“The CCM industry has a strong need for robust self-service analytics and many existing solutions hamper business user’s ability to perform ad hoc analysis. DataOceans is a leader in this industry and we are excited to partner with them as they take business user empowerment to another level,” said Lee Nagel, VP of Marketing at Izenda and a veteran of the CCM industry.

Real-time analytics remain rare in the CCM space, giving DataOceans a strategic advantage in the marketplace with the addition of Izenda’s BI and analytics solution. DataOceans normalizes the data from their clients’ legacy datasets, and puts it in a relational database. With the addition of Izenda’s BI solution, they can leverage data through the DataOceans platform for better real-time decision making.

“Izenda’s technology fits nicely within ours,” said DataOceans Chief Revenue Officer Randy Beals. As for choosing Izenda, “Certain things we need to build, certain things we don’t need to reinvent the wheel when a great option that delivers superior ROI already exists,” he said.

DataOceans Director of Client Services Michele Hawkins stated, “I am extremely excited that we are integrating the Izenda Business Intelligence tool into the DataOceans platform.  It has an intuitive, easy-to-use interface that is great for business users.” Hawkins went on to say that “integrating with Izenda will allow our clients to unlock their data and use it to answer the day-to-day questions that arise about their business and customers.  They no longer need to utilize IT resources to get the information they need, which can be time-consuming and costly.  The data is now at their fingertips.”

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90-120 days without significant involvement of client IT resources and offer interactive experiences, personalization, and highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and its products.

About lzenda

Izenda designed its self-service business intelligence platform for independent software vendors, solutions providers and enterprise users. Izenda embeds seamlessly in applications to deliver BI directly to the people who need it most. Our integrated BI platform allows end users to easily create and customize reports and dashboards so they can analyze, visualize, and share valuable data and insights in real time. More than 10,000 organizations use Izenda’s embedded BI and analytics platform on a daily basis. To find out more about Izenda’s platform, visit www.Izenda.com.

Ads Evolve Into New Forms as Media Landscape Shifts

ATLANTA, GA – May 9, 2016

The media landscape is changing as consumer preference for viewing television content shifts from the TV to a viewing experience that involves laptops, tablets, phones and TVs. As consumer preference is shifting, so too is ad spending. In a May 8th article, The New York Times’ Sydney Ember reported that, according to the Interpublic Group’s Magna Global, “digital media is expected to pass TV as the biggest advertising category in the United States this year, with roughly $68 billion in ad sales compared with $66 billion for TV”. But this huge market expansion has necessitated a tactical shift from the 30 second ad spots on TV.

As advertisers shift where they place their advertisements, they are also realizing that they need to shift their design approach in order to capture consumer attention spans. As more and more online users are resorting to ad blocking technology, advertisers are seeking less abrasive means of generating impressions, giving rise to the concept of “sponsored content”. While the article brings up the issue confronting many advertisers that “advertisers want their ads to look less like ads even as they are fighting harder for attention” from consumers in the digital world, another important issue is how to make sure that advertising content is relevant to each consumer.

As organizations like Condé Nast, Hulu, BuzzFeed and The New York Times begin to blur the line between news and “sponsored content”, consumers are faced with the challenge of sifting through information to find relevance. In order for advertisers to regain the power of the “Mad Men” days, they must improve the availability, digestibility, and the relevance of their content without consumers feeling hoodwinked by “sponsored content”. Solving this challenge will help brands achieve greater cross-selling and share of wallet, the ultimate goal of any advertising campaign.

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and mobile phone deliveries.  Newly transformed customer communications can be quickly implemented without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and our products.

DataOceans, LLC Expands CCM Services with National DME Provider

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DataOceans, LLC Expands CCM Services with National DME Provider

ATLANTA, GA – April 27, 2016

DataOceans, LLC announces expanded CCM (Customer Communications Management) services with a national DME (Durable Medical Equipment) provider client including enhanced Patient Demographic Data Management, improved Payment Processing features, and dynamic multi-modal HTML5 Customer Experience presentation.  In addition to these enhancements, DataOceans is also deploying Enhanced Patient/Customer Messaging and new, more efficient and effective Payment History and Year End Summaries. In 2016, DataOceans will kick off a new Digital Engagement initiative with the client to drive higher adoption and higher eStatement utilization.

“We are excited for the opportunity to enable our DME client to digitally engage with their customers” says Lawrence Buckley, Manager of Marketing at DataOceans. “We look forward to partnering with our clients to leverage our best practices and capabilities to drive higher digital engagement and reduce operating costs.”

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and mobile phone deliveries.  These newly transformed customer communications can be quickly implemented without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and our products.

Digital Transformation

DigitalEngagement

The importance of buying outcomes, not promises

Tony Byrne, the founder of Real Story Group, recently published an article in Document Strategy’s Winter edition. In his article, Tony highlights Real Story Group research that enterprises need to be aware of the gap between reality and the capabilities that vendors say they can provide as well as potential gaps in an enterprise’s ability to leverage digital tools to their full potential. These two gaps, which he labels the Hyperbole and Capacity Gaps respectively, can severely limit the ability of an enterprise to achieve the promised ROI.

Tony highlights the need for enterprises to consider moving away from big name vendors and pursuing truly best of breed solutions from smaller providers. Read his article by clicking the link below:

Digital Transformation

DataOceans featured in Madison Advisors CCM Hosted Managed Service Study

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DataOceans featured in Madison Advisors CCM Hosted Managed Service Study

ATLANTA, GA – October 29, 2015 Madison Advisors released an update to its 2013 study on Customer Communications Management (CCM) cloud providers. Madison Advisors examines the benefits of leveraging a Hosted Managed Service (HMS) offering to streamline customer communications operations and achieve the ROI and strategic outcomes that companies seek. The study profiles DataOceans as one of three leaders in the CCM space, highlights the challenges that internal IT and Operations organizations face, and offers suggestions on how a hosted delivery model for CCM can improve operational efficiency and success. The study also examines which companies and industries would benefit from leveraging a CCM HMS approach.

Madison Advisors highlights seven “Essential Components of CCM HMS” that are necessary “to manage the complete end-to-end customer communications lifecycle” while also examining the evolution of CCM as a Hosted Managed Service and future trends. To read Madison Advisors’ press release, click here. For more information about the report, please contact info@dataoceans.com.

“Madison Advisors has re-defined the landscape for CCM as a Hosted Managed Service in this new paper,” says Randy Beals, Chief Revenue Officer of DataOceans. “DataOceans is proud to be featured as a leader in this space, and we look forward to helping new and existing clients to understand and execute on this service model and provide a better link between our clients and their customers.”

About DataOceans

DataOceans offers customer communications management solutions, delivered as a managed service, that help companies across multiple industries improve existing customer communications, including billing and invoicing, for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in as little as 90 -120 days without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue, decreasing costs, and improving customer experience and retention.

About Madison Advisors

Madison Advisors is built on honesty and integrity. With over 1000 engagements, over the past 10 years, Madison Advisors provides thought leadership, strategic consulting, and market research to clients in the customer communications management (CCM)electronic delivery, and print industries. Madison Advisors’ industry-neutral expertise enables enterprise organizations, service providers, and technology providers to achieve their strategic objectives around customer communications and publishing services.

Visit www.DataOceans.com and www.madison-advisors.com for more information about the companies and their products.

The Road Ahead

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Retail Banking at an Inflection Point

ATLANTA, GA –

The banking industry has undergone more change in the past 5 years than in the past three decades. New competitors and operating models. Increased regulatory burden. And perhaps most importantly, changing consumer expectations and channel behavior.

The cross-currents are significant: where to win, what strategies to use, and how to best realize the future.

We surveyed industry leaders to gain their perspective on the challenges ahead. Their insight has been combined with those of our management team to provide this point of view on how to win in the new environment:

  • Transforming distribution
  • Improving customer revenue
  • Attracting the digital customer
  • Simplifying business models

PDF Article Here – http://files.ctctcdn.com/78a54708001/964da8ea-96b3-4381-a94e-631853e252c4.pdf

Opportunities Exist for Traditional Print Service Providers

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Opportunities Exist for Traditional Print Service Providers

ATLANTA, GA – On September 10th, 2015, Mailing Systems Technology released its September-October, Graph Expo issue. This issue features a number of articles that are relevant to our space, including an article by Madison Advisors’ Randy Beals and Gina Ferrara. The article discusses current trends in Customer Communications Management (CCM) and how Print Service Providers can and should take advantage of existing customer relationships and expand their services offering beyond traditional print and mail.

Gina and Randy point out that, while print is becoming a commoditized business, Print Service Providers would be well served to execute a strategic pivot to reposition themselves as CCM Technology Providers and expand revenue by leveraging existing client relationships. Here at DataOceans, we have seen significant interest in our CCM Technology Platform including our ePresentment products from Print Service Providers and customers alike. We believe that ePresentment offers a richer, more engaging customer experience and will supplant a large volume of printed communications as it gains support from customers and corporations.

To read the full article and learn more about Print Service Providers opportunities, click here. For more information about how DataOceans can help your business develop digital distribution capabilities, visit www.dataoceans.com/products/epresentment/

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90 days without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and our products.

DataOceans, LLC Completes Channel Reseller Agreement with ACI Worldwide

ATLANTA, GA – July 30th, 2015

DataOceans is pleased to announce that after a period of due diligence, it has formalized its relationship with ACI Worldwide. This agreement establishes ACI as the preferred payment processing partner for DataOceans.

In addition to the existing client relationships, ACI and DataOceans are jointly pursuing engagements with financial, municipal, utility and healthcare clients. This is recognition of the strong offering that a combined DataOceans and ACI product represents to the market.

Larry Buckley, CEO of DataOceans stated, “We are very pleased to have an expanded agreement with a partner with the size and breadth of ACI. DataOceans is excited about the opportunity to leverage a variety of ACI’s creative payment capabilities within DataOceans’ existing and future client base.”

“Consumers expect the utmost in convenience for viewing and paying their bill anytime and anywhere. We’re pleased to partner with DataOceans to satisfy consumers no matter how they want to manage their bills,” said Marc Sczesnak, Director of Product Management, ACI Worldwide.

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90 days without significant involvement of client IT resources and offer interactive experiences, personalization, highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com and www.aciworldwide.com/billpay for more information about the companies and their products.