DataOceans Partners Listed in NASDAQ FINTECH INDEX

ATLANTA, GA – April 14, 2017

As reported in a July 18, 2016 press release on Business Wire, several DataOceans payment processors and clients have been included in a recently formed Nasdaq index fund. The new fund, ticker symbol KFTX, includes 49 fintech companies with a combined market cap of over $785 Billion. The listed companies in the index are found here.

DataOceans is proud to work with several of the largest payment processors in the world. We focus on providing flexible customer payment services, through the merchant of our clients’ choosing, delivering payment experiences that delight the customer in their simplicity. The link to the full story can be found here.

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90-120 days without significant involvement of client IT resources and offer interactive experiences, personalization, and highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and its platform.

Likely Increase in Usage of Two Factor Authentication

ATLANTA, GA – March 13, 2017

Increased sophistication and pervasiveness of hacking has resulted in many high-profile breaches of security over the last few years, compromising personal information of everyone from email account holders, to federal employees. While many organizations have responded with increased vigilance and more stringent password requirements, the combined threats of brute force attacks, phishing scams and malware are forcing many businesses and consumers to consider additional security measures to reduce risk.

One approach that is likely to be employed in the fight against fraudsters is two factor authentication (TFA). Two factor authentication relies on entry of both a password and a second key, typically system generated, to complete the authentication process. The practice has been around for years, with codes generated by key fobs slowly being replaced by SMS codes or desktop applications for enterprise users. However, the increased risks of fraud are bringing this practice into the consumer world, as government branches such as the social security administration introducing SMS as a part of a plan to improve security.

As consumer familiarity with TFA increases, businesses should look to adopt it as a means of improving customer security and confidence. In order to deploy this in customer environments, organizations will need to be forward thinking and have the necessary technology to roll this out without dramatically increasing customer friction. If organizations fail in this regard, they risk customer push-back and reduced adoption of increased security measures.

 

About DataOceans

DataOceans offers customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90-120 days without significant involvement of client IT resources and offer interactive experiences, personalization, and highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and its platform.

Anticipating Customer Expectations For Online Payments

ATLANTA, GA – August 5, 2016

For years, pundits and prognosticators have predicted the end of times for checks and cash in consumer transactions. However, the reality has been that checks and cash, while declining in use, are still hanging on at the register with checks even in use for some online transactions. Recently, the restaurant industry has started to lead what may be a transition to a cashless society.

According to a July 30th New York Times article, salad chain Sweetgreen, recently stopped accepting cash at several of its 48 restaurants. The chain, which had seen a decrease of cash transactions from 40% to less than 10% over the past 9 years, braced for pushback to this new tactic. However, the result is that “barely anyone noticed” the change, and there was no social media backlash or reduction in patronage. As more companies move to transition their billing and invoicing processes to digital delivery and online payment processing, consumers have demonstrated that they are embracing digital payment options. While Sweetgreen’s avoidance of cash or Starbucks use of mobile apps for payments doesn’t signal a watershed moment in a move to a cashless society, it is indicative of consumer comfort levels and the increased willingness of consumers to move towards a more frictionless experience. This is very important in the real of B2C billing and payment processing, as customers increasingly draw their reference points and expectations from their interactions in other settings.

As businesses (billers in particular) look to address the growing demand for online customer interactions, customer experience management, coupled with the ability of businesses to understand and meet customer expectations, should be the driving forces as businesses transform the way they interact with their customers. Businesses must improve their technological capabilities and business processes in order to achieve this lofty goal, but in many cases they aren’t equipped to make this transition. Businesses should decide whether or not they want to take on the challenge of developing and hosting these capabilities (instead of focusing on their core competencies) or work with Hosted Managed Services providers who can help navigate the complex waters of communicating with their customers in the rapidly evolving world of Customer Communications Management.

About DataOceans

DataOceans offers hosted customer communications management solutions that help companies across multiple industries improve existing customer communications, including billing and invoicing for print, portal, tablet and phone deliveries.  These newly transformed customer communications can be implemented in 90-120 days without significant involvement of client IT resources and offer interactive experiences, personalization, and highly-targeted ads with a focus on increasing revenue and decreasing costs.

Visit www.DataOceans.com for more information about the company and its products.

Three Major Benefits of eDelivery

If your business hasn’t been providing your customers eDelivery options for important documents, you’re missing out on offering a service that has benefits for both your company and your clients. There are a lot of benefits that come along with the world of eDelivery. Once you start to expand your eDelivery options, you can expect to hear from more satisfied customers.

Cost

If your company switched from paper documents to electronic documents you’re going to gradually see your company save more money. If you have time, open another tab in your browser and visit the PayItGreen website. PayItGreen is dedicated to showing both businesses and individuals the financial and environmental benefits of switching to paperless operations. Since paper used to be such an essential tool for businesses, most companies pay no mind to how much money they have to spend on paper, ink, and printers. Once you plug in some numbers you’ll be able to see how much your company could save if you cut out paper documents, and when you see the results you’re going to be surprised.

Convenience

It’s obvious to see why many of your customers would prefer the eDelivery of documents instead of paper documents. eDelivered documents will be easily found on their hard drive/inbox; they won’t have to worry about misplacing those paper bills. Your customers will also be able to severely reduce the amount of paper clutter they receive.

Security

When people talk about the benefits of eDelivery for important documents they tend to tout convenience as its biggest benefit, and rarely mention how eDelivery services benefit security. Documents that are electronically delivered are guaranteed to reach your clients securely. Many electronic documents come with encrypted data to ensure that only the right parties will be able to read the text. You won’t have to worry about your first class mail getting lost at the post office, or about competitors getting a hold of physical documents.