Likely Increase in Usage of Two Factor Authentication

Social Security

ATLANTA, GA – March 13, 2017 Increased sophistication and pervasiveness of hacking has resulted in many high-profile breaches of security over the last few years, compromising personal information of everyone from email account holders, to federal employees. While many organizations have responded with increased vigilance and more stringent password requirements, the combined threats of brute […]

Inlet Predicts Rise in Digital Communications for Utilities

In a press release on September 14th, Inlet announced the results of two separate studies based on surveys of 3000 customers and 115 industry representatives. The studies, done in collaboration with research and media company Zpryme, revealed that utilities are focused on improving and expanding the digital customer experience in response to growing customer demand […]

How CCM Can Bring Personalization to Telcom

A recent Deloitte article published in the Wall Street Journal (accessible here) gives a great overview of the customer retention problem that many telecom companies are facing today. The challenge centers on how telecom companies attempt to personalize communications and identify which customers should be retained and which customers should be let go. The authors […]

USPS Introduces Color Transpromo Pricing Promotion

United States Post Office logo

ATLANTA, GA – July 1, 2016 Effective July 1st, the United States Postal Service has introduced a 2% postage discount for eligible mail pieces. In order to be eligible for this promotional rate, organizations that produce bills or statements must leverage personalized dynamic/variable color on their print statements – simply adding color to a mailing […]

DataOceans, LLC Announces Relationship with Leading Print Service Provider

partially completed puzzle of the globe

ATLANTA, GA – June 6, 2016 DataOceans is pleased to announce that, after a period of due diligence, it has closed a deal to provide Customer Communications Management services for a large Print Service Provider (PSP). DataOceans will be enabling a best-in-class customer experience through the implementation of its OceanusTM platform. As a part of […]

DataOceans Signs Agreement with National Media Company

folded newspapers

ATLANTA, GA – May 10, 2016 DataOceans, LLC announces that it has signed an agreement with a national media company to provide Customer Communications Management services. The agreement includes the design and deployment of enhanced print and electronic billing statements, a modern customer portal, integrated online payment capabilities, and dynamic multi-modal HTML5 Customer Experience presentation. […]

Ads Evolve Into New Forms as Media Landscape Shifts

The media landscape is changing as consumer preference for viewing television content shifts from the TV to a viewing experience that involves laptops, tablets, phones and TVs. As consumer preference is shifting, so too is ad spending. In a May 8th article, The New York Times’ Sydney Ember reported that, according to the Interpublic Group’s Magna Global, […]

DataOceans featured in Madison Advisors CCM Hosted Managed Service Study

a corporate building corridor with the city in view through windows

Madison Advisors has released an update to its 2013 study on Customer Communications Management (CCM) cloud providers. In it, Madison Advisors examines the benefits of leveraging a Hosted Managed Service (HMS) offering to streamline customer communications operations and achieve the ROI and strategic outcomes that companies seek. The study profiles DataOceans as one of three […]

DataOceans, LLC Completes Channel Reseller Agreement with ACI Worldwide

ATLANTA, GA – July 30th, 2015 DataOceans is pleased to announce that after a period of due diligence, it has formalized its relationship with ACI Worldwide. This agreement establishes ACI as the preferred payment processing partner for DataOceans. In addition to the existing client relationships, ACI and DataOceans are jointly pursuing engagements with financial, municipal, […]

DataOceans, LLC and Presidium Solutions Announce Presidium Solutions Phase II Kickoff with Top 15 US Bank

ATLANTA, GA – On June 29, 2015, DataOceans, LLC and Presidium Solutions announce the commencement of Phase II of the implementation of the co-developed commercial real estate management software solution.  Phase II enhancement and features include enhancements to the Revolving Line of Credit module to include Grand Parent, Parent, and Child projects; pre-closing information enhancements […]