Anticipating Customer Expectations For Online Payments

a roll of US dollars

For years, pundits and prognosticators have predicted the end of times for checks and cash in consumer transactions. However, the reality has been that checks and cash, while declining in use, are still hanging on at the register with checks even in use for some online transactions. Recently, the restaurant industry has started to lead […]

DataOceans, LLC Announces Relationship with Leading Print Service Provider

partially completed puzzle of the globe

ATLANTA, GA – June 6, 2016 DataOceans is pleased to announce that, after a period of due diligence, it has closed a deal to provide Customer Communications Management services for a large Print Service Provider (PSP). DataOceans will be enabling a best-in-class customer experience through the implementation of its OceanusTM platform. As a part of […]

DataOceans Signs Agreement with National Media Company

folded newspapers

ATLANTA, GA – May 10, 2016 DataOceans, LLC announces that it has signed an agreement with a national media company to provide Customer Communications Management services. The agreement includes the design and deployment of enhanced print and electronic billing statements, a modern customer portal, integrated online payment capabilities, and dynamic multi-modal HTML5 Customer Experience presentation. […]

DataOceans, LLC Expands CCM Services with National DME Provider

four medical professionals looking at laptops

ATLANTA, GA – April 27, 2016 DataOceans, LLC announces expanded CCM (Customer Communications Management) services with a national DME (Durable Medical Equipment) provider client including enhanced Patient Demographic Data Management, improved Payment Processing features, and dynamic multi-modal HTML5 Customer Experience presentation. In addition to these enhancements, DataOceans is also deploying Enhanced Patient/Customer Messaging and new, more […]

DataOceans featured in Madison Advisors CCM Hosted Managed Service Study

a corporate building corridor with the city in view through windows

Madison Advisors has released an update to its 2013 study on Customer Communications Management (CCM) cloud providers. In it, Madison Advisors examines the benefits of leveraging a Hosted Managed Service (HMS) offering to streamline customer communications operations and achieve the ROI and strategic outcomes that companies seek. The study profiles DataOceans as one of three […]

The Road Ahead

Retail Banking at an Inflection Point The banking industry has undergone more change in the past five years than in the past three decades. New competitors and operating models. Increased regulatory burden. And perhaps most importantly, changing consumer expectations and channel behavior. The cross-currents are significant: where to win, what strategies to use, and how […]

The USPS Gives Businesses Yet Another Reason to Switch to eDelivery

The United States Postal Service recently announced its plans to end some door-to-door mail deliveries. These changes come as a shock to many Americans who have enjoyed and expected free mail delivery to their homes and businesses for decades. However, without some kind of adaptation to the 21st century American way of life, the postal […]